We need the ability to increase the font size. I realize the browser zoom can be increased, but many of our users complain that the font size is too small.
Currently when viewing request types in Setup --> Tickets --> Request types there is no checkbox to show/hide archived ticket types from the view. This could be made a permission for tech groups.. If you have a large amount of request types and you have been using the system a while you may have a large number of archived…
Allow better integration with alerting in Solarwinds such as the ability for a variable to automatically populate the Asset for the Ticket. Improving the documentation on attribute mapping between SolarWinds and WHD would be nice as well, it took me forever to figure out that "Status Description" from the summary page of…
Would like to be able to validate custom fields in WHD. Example Field for email address would only allow an email address format same for Web Address field. stovallgBryanBecker
What I think would really help the Web Help Desk is to duplicate the following buttons to the top of the ticket. Just to save time having to scroll all the way to the bottom to select an action. I would also love to see the following action added. When you add a Note and mark it as a solution, then save, it should…
Would like something similar to Google's email page view where you have unread section at top, important items (flagged) below that with a ability to customize how many are shown at one time in this section, and then read emails (in this case tickets that have been assigned or otherwise updated). Unread - new open tickets…
Hi, We would like to have a checklist available within a ticket / task that is scheduled every week. Within the task option I know it is possible to have a cascade of different tickets, but f. ex. when we need an install of a specific item, I want my staff to run down a checklist and confirm they have done every step. The…
How it works now It is a very manual process to add items to search queries. You have to do it one at a time, scrolling through drop-down menus for each one. Proposed changes Add a string field that we can copy from and paste to. Adding items from the drop-down menus would add text to the string field. Copying that text to…
Currently the way custom fields are managed feels very dated and a bit clunky I know there are a few requests here that usually should be separate but for now ill create them as one. The interface is clunky if deleting or reordering options within a specific custom field its very easy to make a mistake that causes…
I noticed that several users for several years have been having an issue with the refresh view and the column set view. The web help desk keeps setting the refresh field to "Disabled" and the Column Set to "Default" randomly as Techs work within the Web Help Desk. Hopefully SolarWinds will be able to resolve this.
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