Would like something similar to Google's email page view where you have unread section at top, important items (flagged) below that with a ability to customize how many are shown at one time in this section, and then read emails (in this case tickets that have been assigned or otherwise updated). Unread - new open tickets…
Hi, We would like to have a checklist available within a ticket / task that is scheduled every week. Within the task option I know it is possible to have a cascade of different tickets, but f. ex. when we need an install of a specific item, I want my staff to run down a checklist and confirm they have done every step. The…
How it works now It is a very manual process to add items to search queries. You have to do it one at a time, scrolling through drop-down menus for each one. Proposed changes Add a string field that we can copy from and paste to. Adding items from the drop-down menus would add text to the string field. Copying that text to…
Currently the way custom fields are managed feels very dated and a bit clunky I know there are a few requests here that usually should be separate but for now ill create them as one. The interface is clunky if deleting or reordering options within a specific custom field its very easy to make a mistake that causes…
I noticed that several users for several years have been having an issue with the refresh view and the column set view. The web help desk keeps setting the refresh field to "Disabled" and the Column Set to "Default" randomly as Techs work within the Web Help Desk. Hopefully SolarWinds will be able to resolve this.
How it works now Each tech can only be in one permission group, which unnecessarily bloats the number of permission groups we need to create. Proposed changes Allow us to add techs to multiple permission groups Business Case Just as an example, we don't let everyone run reports in our organization. For the most part, just…
How it works now We can see how many licenses we have, but not how many are in use. Because there's no indication of how many license are active, it forces admins to count all the checkboxes in the License setting. This makes it difficult to manage future license needs. Proposed changes Just a simple Current Active License…
hi, It would be great that the FAQ editor would be a richt text HTML-client. Certainly to paste images immediatly the create KB articles. Now it is a huge workaround to first take screenschots and then link the url's in the article. This could be so much easier. Regards, Didier Boydens ICT Manager A.Z.…
Currently there is no easy way to duplicate a report if for example you want to change one option. A button to make a copy or duplicate of an already built report would be useful.
Hello, We want to create some action rules to always send a ticket update message to the end users (otherwise when a tech forgets to click save and mail) it isn't being send. The action rules are excellent to trigger this when changing status or tech ... But when we add an action (in action rules) send e-mail and add the…
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