I don't want to go to a third party to provide me with a service that rings me with an automated voice and sends me SMS messages when an alert triggers. I want Solarwinds to provide this service and perhaps a phone app that links in with it when I'm oncall. I want to be able to acknowledge alerts via the app and I want it…
I have been informed by SolarWinds support that the WHD email daemon only supports TLS 1.0 which is no longer considered secure and is not accepted by PCI compliance. I would like to see this updated to support TLS 1.2 which is the current standard.
Basically, I'd like to keep all this in one location, and instead of having to place images in to a separate repository serviced via HTTP,. it would be good to do like Drupal or Wordpress, and be able to upload an image to a location on the WHD server, and then reference the image from that location.... using the FAQ…
When a user receives a ticket the referenced only contains the ticket number to the referenced Ticket. Could the subject of the Ticket that the survey is referenced be included in the generated survey email?
When a ticket list is downloaded to a TSV, the columns are not in the same sequence as the ticket list. It would be a real time saver if the column order in the TSV was the same as the original ticket list. This would also apply to any other list one might want to download from Web Help Desk be it ticket or otherwise.…
With mobile devices becoming more and more popular, and JAMF being the #1 MDM for mobile devices, we need the Asset Discovery Connection between JAMF and WHD working. Currently, we have our computers syncing from JAMF to WHD, but we do NOT have our Mobile Devices (iPads / iPhones) syncing. So we are maintaining 2 inventory…
In the 'Recipients' section of tickets, the cc: and bcc: autocomplete dropdowns populate with Inactive accounts. As the account is Inactive, email to that account will fail making it a pointless option. Additionally, visible Inactive accounts simply add clutter and create confusion. Please do not display Inactive accounts…
Ability for a client to book access to a room eg Conference Room or resource (asset) via the client interface.
Reporting based on client survey responses. Currently this feature is a bit useless to us as a school but it could be very useful if we can collate a report of the responses...
Proposing a simple stopwatch to be added to the Toolbar within Web Help Desk to better track time within tickets.
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