In the 'Recipients' section of tickets, the cc: and bcc: autocomplete dropdowns populate with Inactive accounts. As the account is Inactive, email to that account will fail making it a pointless option. Additionally, visible Inactive accounts simply add clutter and create confusion. Please do not display Inactive accounts…
Ability for a client to book access to a room eg Conference Room or resource (asset) via the client interface.
Reporting based on client survey responses. Currently this feature is a bit useless to us as a school but it could be very useful if we can collate a report of the responses...
Proposing a simple stopwatch to be added to the Toolbar within Web Help Desk to better track time within tickets.
Email Reminder Triggered From Custom Date Field Would be nice to be able to send out emails to a certain group based off of custom date fields. Reminders if you will. Thanks
Currently if a tech is in an approval process and is there more than 1 time the "Old Approvals" interface shows each step as a separate line. To make it easier to look at and serach through old ones each ticket number should have one line and the last two columns (approval process and approval step should show of the…
I would like to see the ability added to do a client lookup by username and not just last, first name. We are a large school district where each student has an ID number that is used for everything. When creating a ticket for a student as the client or trying to look up a client to assign and asset to becomes very…
If a client has selected request type "printer issue" then list all printers for the selected location just like "My Assets" field. Need to also have the ability for clients to see all assets at all locations not just the location they are in.
Right now WHD Does not support any G-Suite Users (Companies). Google forces all G-Suite accounts (e-mail addresses) membership into an "All" E-Mail list for an entire company. It is not optional and you can not remove a single e-mail address from this all group. The problem this poses is when you create a dedicated company…
This would a very useful feature to allow a popup information/message for things such as when choosing "Urgent" from priority a message to display detailed instructions for after hours support (which in some cases can be very detailed). and other. Thanks, Adam
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