Normally, when a client has finish filling out the request for a ticket, they have only two options. Save or Cancel. In my case, I have many customs fields for the client to fill out and some will require a lot time and verification. Can there be an option where the client can start working on a ticket and save it without…
Hey Everyone! I sent in a feature request (Case Number: 00299064) and the representative mentioned that I could post it here as well, to see what everyone thinks. Personally, I could see this is as a great feature to have, since I spend my entire workday with Web Help Desk open in a tab. The issue I have is that I have to…
Currently when a checklist is shared it gets shared with all techs. There should be a way to share with a limited number of techs say possibly by tech group. Example maybe you have a checklist for decommissioning a network switch only your two network techs should be able to use that checklist vs all 30 techs in your…
When the helpdesk receives an email, it strips it back to plain text then attempts to make links out of text that look like a URL. Unfortunately, particularly when the email has come from email marketing, the URL is often not visible as text in the email body and is lost (the URL is in HTML tags over some non-URL looking…
I don't want to go to a third party to provide me with a service that rings me with an automated voice and sends me SMS messages when an alert triggers. I want Solarwinds to provide this service and perhaps a phone app that links in with it when I'm oncall. I want to be able to acknowledge alerts via the app and I want it…
I have been informed by SolarWinds support that the WHD email daemon only supports TLS 1.0 which is no longer considered secure and is not accepted by PCI compliance. I would like to see this updated to support TLS 1.2 which is the current standard.
Basically, I'd like to keep all this in one location, and instead of having to place images in to a separate repository serviced via HTTP,. it would be good to do like Drupal or Wordpress, and be able to upload an image to a location on the WHD server, and then reference the image from that location.... using the FAQ…
When a user receives a ticket the referenced only contains the ticket number to the referenced Ticket. Could the subject of the Ticket that the survey is referenced be included in the generated survey email?
When a ticket list is downloaded to a TSV, the columns are not in the same sequence as the ticket list. It would be a real time saver if the column order in the TSV was the same as the original ticket list. This would also apply to any other list one might want to download from Web Help Desk be it ticket or otherwise.…
With mobile devices becoming more and more popular, and JAMF being the #1 MDM for mobile devices, we need the Asset Discovery Connection between JAMF and WHD working. Currently, we have our computers syncing from JAMF to WHD, but we do NOT have our Mobile Devices (iPads / iPhones) syncing. So we are maintaining 2 inventory…
It looks like you're new here. Sign in or register to get started.