I'd like to see a feature to auto email a client when their has not been an update to their ticket within a certain amount of days. For instance, if the tech sets the ticket status to "Waiting for response" and the user has not replied in 3 days then WHD automatically sends the user an email of the ticket. Right now if I want to send them a reminder I have to go into each ticket that has the status of "Waiting for response" and hit the "Save and Email" button. Maybe this could be creating in the Action Rules under Processes.
Case # - 00299856
