Hey Everyone!
I sent in a feature request (Case Number: 00299064) and the representative mentioned that I could post it here as well, to see what everyone thinks.
Personally, I could see this is as a great feature to have, since I spend my entire workday with Web Help Desk open in a tab. The issue I have is that I have to check frequently to make sure that I'm catching all of the new tickets that are coming in. I could see it being valuable to all users of Web Help Desk, and if they find it annoying, there could always be a way to disable it.
Please let me know what you think!
Sincerely,
Matt McMahon
