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Web Help Desk (WHD) Feature Requests

Recent Discussions

Azure AD authentication with multiple tenants
Is is possible to make Azure AD login working with multiple tenants. That would make a good alternative to LDAP connections.
There should be an option for minimum Disapprovers or Reject CAB members. (One CAB member rejection should reject the ticket)
In CAB approvals criteria, if one member of CAB approves the ticket then the tickets get approved. We also have settings in Change Advisory Boards tab to fix the minimum number of CAB approvers after which the ticket will be approved. Unfortunately, there is no such option while rejecting a ticket in CAB. For rejection of…
Project Ticket Type
We often have internal clients that need something a little larger than a simple ticket type can handle, and so I was thinking that a Project Ticket Type would be a good idea. You could create a Project flow, allowing the user to input certain details of the project, as well as milestones and then allow the project to be…
Overdue Assets Messages (email templates) for different locations
We use the reservation for different loan stores, but it appears that there is only one global "Overdue Assets Message" for overdue emails sent to client. As we have different loan stores have different contact details and fines, we need to taylor the message depending on the clients location. My feature request would be…
Create report with custom field
Please allow to create custom filed in WHD reports
Add "Alert Level" as a searchable criteria in the Advanced Ticket Search
I would like the option to write a query that looks for tickets at specific Alert Levels. Once I have that I would be able to create a dashboard widget based off the Alert Level query that shows Alert Conditions for that Alert Level.
Filewave Asset Discovery
Can we add asset discovery through Filewave Management Suite? Filewave also has remote support we could add as well. Filewave is an MDM solution like Casper.
Tech Group Ticket assign by Client Name Alpha
Very low priority, but a question some of our group managers asked for (in an EDU environment): Can we assign tickets in to specific tech in a tech group by client last name?
Reset Password Self Service tied to Active Directory
Self Service Password Reset to enable users to reset their Active Directory passwords themselves so they don't have to open up a Web Help Desk ticket or call Tech Support. It will save a lot of Tech Staff's time changing passwords.
Facebook chat Integration
It would be good to integrate facebook chat and it creates a new ticket