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Project Ticket Type

eblumberg

We often have internal clients that need something a little larger than a simple ticket type can handle, and so I was thinking that a Project Ticket Type would be a good idea.

You could create a Project flow, allowing the user to input certain details of the project, as well as milestones and then allow the project to be sent out to multiple techs that need to work on the project for specific parts of the project.

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Comments

hughesl

We are looking for something like a project ticket as well. Helpdesk does a lot of requests but they are all typically short duration. However Software frequently has development requests which may take months and it would be nice to be able to differentiate these types from the work of Helpdesk.