It would be nice if we could have actions that were not evaluated on ticket updates but rather the due date (which is not visible to clients) or some kind of scheduled date/custom field. We have several events that we do the setup for and they are setup far in advance and we will not update or touch the ticket until we…
In the Web Help Desk Client login view, the filters need to be selected each time a user logs in. It is convenient if the user can save their preferences. This way, they won't have to select the filters each time they log in.
I have noticed that in the Messages functionality there are only filters for technical users, but for clients it is general. [View:https://ibb.co/phsckXH:640:50] There should be an option to filter clients by location or department. [View:https://ibb.co/n0N0mjq:640:50]
Hallo, ik ben naksh. Serveert Google Klantenservice door bellen Google Nummer in nederland en lost Google-gerelateerde serviceproblemen op, zoals Google-accountherstel, Google-wachtwoordherstel, profielfoto-update, Google-spamfilterconfiguratie, enz. Google Contact telefoonnummer voor een snelle oplossing
Hallo, ik ben naksh. Serveert Google Klantenservice door Contact Google Bellen in nederland en lost Google-gerelateerde serviceproblemen op, zoals Google-accountherstel, Google-wachtwoordherstel, profielfoto-update, Google-spamfilterconfiguratie, enz. Google Contact telefoonnummer voor een snelle oplossing
It would greatly improve efficiency if the ability to clear out text and date custom fields through bulk action was added to WHD. Currently, the only way to clear out text custom fields is to replace them with a "Space" or a period. The issue with this is the fact that it looks unappealing when searching through assets and…
Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email sent to only the selected approver(s). This unique process would likely also require (or would benefit from) having a note or…
I would like a way to hide child assets from clients so that they do not see bombardment of data that they do not need when submitting tickets this would enable us to more effectively use the ability of the WHD to manage and track software. Currently if a child asset is assigned to a user, the end user see's that child…
It would be great if we could get the custom fields to have an optional default value so that Clients submitting a ticket, or Techs creating a ticket on behalf of the Client, it would make the creation process much faster and would help with errors between request types.
Hello, We would like for DRP reasons to be able export our FAQ database to PDF. We're setting up a roadmap for such events. Never say never, your systems can go down. So a PDF copy of the FAQ section of the webhelpdesk in a safe location would be a real good starting point for disaster recovery. Because its quite extensive…
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