Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email sent to only the selected approver(s). This unique process would likely also require (or would benefit from) having a note or…
I would like a way to hide child assets from clients so that they do not see bombardment of data that they do not need when submitting tickets this would enable us to more effectively use the ability of the WHD to manage and track software. Currently if a child asset is assigned to a user, the end user see's that child…
It would be great if we could get the custom fields to have an optional default value so that Clients submitting a ticket, or Techs creating a ticket on behalf of the Client, it would make the creation process much faster and would help with errors between request types.
Hello, We would like for DRP reasons to be able export our FAQ database to PDF. We're setting up a roadmap for such events. Never say never, your systems can go down. So a PDF copy of the FAQ section of the webhelpdesk in a safe location would be a real good starting point for disaster recovery. Because its quite extensive…
Is is possible to make Azure AD login working with multiple tenants. That would make a good alternative to LDAP connections.
In CAB approvals criteria, if one member of CAB approves the ticket then the tickets get approved. We also have settings in Change Advisory Boards tab to fix the minimum number of CAB approvers after which the ticket will be approved. Unfortunately, there is no such option while rejecting a ticket in CAB. For rejection of…
We often have internal clients that need something a little larger than a simple ticket type can handle, and so I was thinking that a Project Ticket Type would be a good idea. You could create a Project flow, allowing the user to input certain details of the project, as well as milestones and then allow the project to be…
We use the reservation for different loan stores, but it appears that there is only one global "Overdue Assets Message" for overdue emails sent to client. As we have different loan stores have different contact details and fines, we need to taylor the message depending on the clients location. My feature request would be…
Please allow to create custom filed in WHD reports
I would like the option to write a query that looks for tickets at specific Alert Levels. Once I have that I would be able to create a dashboard widget based off the Alert Level query that shows Alert Conditions for that Alert Level.
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