Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Web Help Desk (WHD) Feature Requests

Recent Discussions

Mobile Interface
Rather than developing separate mobile apps for different platforms, create a useable mobile web interface that would work on any platform.
Approval Process (Change Approval Board Minimum Deny Option)
I manage a copy of WHD in a secure space that relies heavily on utilizing Approval Process and Change Approval Boards for account and access requests. I have noticed that there is a feature within Processes >> Change Advisory Boards that there can be a requirement of "Minimum Approvers" for a CAB. In my environment, it…
Close ticket after denied vote
I would like to have the ability to have tickets close after receiving a denied vote rather than waiting for all member of the CAB to vote.
Send email to client via Action Rule
I spent an hour messing around with getting this working, as it never occurred to me that the seemingly basic functionality of having an Action Rule send an email to a client (by putting the tag <client_email> in the "Recipients" field would not be a thing. Turns out that it is not a thing. This makes me sad as I am…
Actions based on due date/scheduled date/custom field date not ticket updates
It would be nice if we could have actions that were not evaluated on ticket updates but rather the due date (which is not visible to clients) or some kind of scheduled date/custom field. We have several events that we do the setup for and they are setup far in advance and we will not update or touch the ticket until we…
Save filter preferences in Client Login
In the Web Help Desk Client login view, the filters need to be selected each time a user logs in. It is convenient if the user can save their preferences. This way, they won't have to select the filters each time they log in.
Allow specification of clients by location or department in Messages
I have noticed that in the Messages functionality there are only filters for technical users, but for clients it is general. [View:https://ibb.co/phsckXH:640:50] There should be an option to filter clients by location or department. [View:https://ibb.co/n0N0mjq:640:50]
Contact Google Bellen Nederland
Hallo, ik ben naksh. Serveert Google Klantenservice door bellen Google Nummer in nederland en lost Google-gerelateerde serviceproblemen op, zoals Google-accountherstel, Google-wachtwoordherstel, profielfoto-update, Google-spamfilterconfiguratie, enz. Google Contact telefoonnummer voor een snelle oplossing
Contact Google Bellen Nederland
Hallo, ik ben naksh. Serveert Google Klantenservice door Contact Google Bellen in nederland en lost Google-gerelateerde serviceproblemen op, zoals Google-accountherstel, Google-wachtwoordherstel, profielfoto-update, Google-spamfilterconfiguratie, enz. Google Contact telefoonnummer voor een snelle oplossing
Ability to clear out text and date custom fields for Asset through Bulk Action
It would greatly improve efficiency if the ability to clear out text and date custom fields through bulk action was added to WHD. Currently, the only way to clear out text custom fields is to replace them with a "Space" or a period. The issue with this is the fact that it looks unappealing when searching through assets and…