Currently when saving an attachment to a specific ticket, it saves the file within the database. It would be great to have the ability to change the save location of those files to One Drive or Sharepoint location or even another folder within the machine the database resides on.
This request relates to changing how the "Force E-Mail Notification To" feature works for Tech Groups (Setup>Techs>Tech Groups>Tech Group Levels): It pains me to know that in Web Help Desk the "Force E-Mail Notification To" feature highlighted above, applies only to tickets assigned to a tech group in just the narrowest of…
Our company has greatly expanded the use of MS Teams over the last few years and it would be nice if users could use a teams message to an account Like Helpdesk to create a helpdesk ticket similar to emails.
I put in a case with tech support (Case # 01063060). We have a class a techs that we have denied them to close a ticket. As we have other techs (managers) that will close the tickets and do the final billing etc. We have other techs that need to be able to merge and close tickets (no billing a different department). We…
Presently there is no way to export ticket custom fields into PDF using the a report's PDF feature or even creating a query and exporting as TSV. Only the basic ticket attributes are displaying such as client name, notes, request type, etc. However, we would like to analyze the data from the custom fields. Please make the…
A 3rd level hierarchy for Parent-Child relation specifically for Assets in SolarWinds WHD. Presently, linking of a parent asset to a child asset is possible in current version, but we need to link a grand parent to a parent and then to a child . For example- We need to link a Chassis to a Blade server and that blade server…
Rather than developing separate mobile apps for different platforms, create a useable mobile web interface that would work on any platform.
I manage a copy of WHD in a secure space that relies heavily on utilizing Approval Process and Change Approval Boards for account and access requests. I have noticed that there is a feature within Processes >> Change Advisory Boards that there can be a requirement of "Minimum Approvers" for a CAB. In my environment, it…
I would like to have the ability to have tickets close after receiving a denied vote rather than waiting for all member of the CAB to vote.
I spent an hour messing around with getting this working, as it never occurred to me that the seemingly basic functionality of having an Action Rule send an email to a client (by putting the tag <client_email> in the "Recipients" field would not be a thing. Turns out that it is not a thing. This makes me sad as I am…
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