Our company has greatly expanded the use of MS Teams over the last few years and it would be nice if users could use a teams message to an account Like Helpdesk to create a helpdesk ticket similar to emails.
You could technically do this with the email notification you get when someone in Teams is trying to reach you. There might also be MS Flow tie-ins you could use to create tickets via emails.That email could then create a ticket using the email to ticket function. Only problem is you would get ticket spam if people keep adding comments to their message after the fact.
