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Exportable Ticket Details

imundoj

Presently there is no way to export ticket custom fields into PDF using the a report's PDF feature or even creating a query and exporting as TSV. Only the basic ticket attributes are displaying such as client name, notes, request type, etc. However, we would like to analyze the data from the custom fields. Please make the custom fields available for addition into reports and queries.

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Comments

bmwbimmer93

I agree, seeing the subject or request detail in the reports area is a must. This will allow monthly reports to be generated for a company or location with total amount of hours but still show the subject of each ticket with work hours.

allen_armstorng

I had a similar issues. So I reached out to support. I wasn't trying to use the PDF export and that doesn't work. Maybe it is a bug and so put in a support ticket? But you can get the custom fields just add the column(s) to your view and then your TSV should work. The people at solarwinds helpdesk support are great.