There is presently only a single field for "Host/Domain Controller", but this causes login trouble if that particular Domain Controller is offline. Please add option for secondary/failover Domain Controller for HA/Redundancy.
A Client Admin can search Ticket History for their building, but they are unable to search for tickets related to a specific asset tag (computer) that is assigned to the ticket. The Client Admin (principal of the school) would like to know which computers (assets) are in the help desk system at any given time pending…
Our exchange server host name points to an array of exchange servers. If the DAG is switched from the main server to one of the backup servers WHD cannot connect to the next exchange server with the mounted DAG. It looses connection until the exchange server it was communicating with has the DAG mounted. It only sees one…
Good Mourning. WebHelpDesk has the option to limit Tickets and Assets through technician permissions. However, we do not need to filter the tickets. Is there a way to only be able to limit the Assets by Location or Tech Group? Thanks for ur support.
Would like to see a document library that would show a link on the ticket so when a client fills out a request type the document would show up and they could click to fill out. Once the document is filled it would attach to the ticket on submit.
This idea has been floated several times in the forum under various names. In one iteration it was for a PM to be able to see their team's tickets. In my situation it is to allow small groups see each other's tickets. (We use WHD for processing similar transactions from hundreds of small units.) It would be very, very…
We have far too many users that make a request that that does not qualify as an urgent request. For example, they request to have someone added to an email distribution group or request the purchase and installation of a printer. For this they select our highest priority, “Immediate Action Required” which is defined as…
On page 26 of the REST API guide (https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf) it shows that to upload an attachment via the REST interface, you must establish a session by passing the JSESSIONID and WOSID cookie in the header: POST…
I would like to have the option to make the "work Time" field mandatory for notes on ticket. Based on request type would be a bonus but having it mandatory on all fields is more valuable to me. Thanks, Jeri
Right now when searching FAQ's there's no option to search for articles that apply to just a specific audience: This idea is to add an option to the FAQ Search Screen to search by the "Audience" identified on the FAQ (defaults to Everyone): Use Case: A tech is searching for an article that is only applicable to techs (e.g.…
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