Requesting the ability to copy and paste a screenshot or image into the notes section within the ticket. Attachments are ok but this would be better for a quick detail of the issue without uploading the jpeg and clicking on the attachments. Would be a great feature to have so that the information you need is in one…
Hello I would like the ability to have multiple tickets open in the same browser. Currently, this does not work. I am forced to use two to three separate browsers if I want to view and work in multiple tickets at once. Thank you
Hello I would like to have the option to switch the ticket-display or view to full HTML or Rich-Text. Basically, have the ticket be displayed as a proper E-Mail. Instead of a broken down text-only view. Same with the notes. For example: there are some Mails that are wholly constructed with images and tables and colors and…
Hello I would also and once again request the feature to be able to copy/paste images from the clipboard into WHD Text-boxes. Most of all Tech-Notes. As requested in all these other posts: [mention:0cad1f8e20654025b1cedb6679794820:fb5d84b10a5745448a7a45dafc1faa43]…
Currently WHD only allows for one document at a time to be uploaded at a time, making uploaded multiple documents time consuming. Is it possible to add and/or modify this feature to allow for more than one document to uploaded to tickets at a time?
We need to be able to pull a report based on the billing rate for each tech. We use this to calculate how much overtime each technician has accumulated in a time period.
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
I understand how this is a good idea for the majority of users or companies that utilize this program. However, i know some companies do not automatically go to the latest upgrade and others do when they have the time but they/we have this pesky banner popping up at all times. I know it is only for admins so techs aren't…
As more organizations transition to Google Workspace and cloud-native infrastructure, the ability to integrate WHD with Google’s Secure LDAP service is becoming increasingly important. While WHD integrates well with traditional LDAP directories (e.g., Microsoft AD, OpenLDAP), it does not currently support Google Secure…
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