Case # - 01324166 Software Inventory in WHD In Web Help Desk (WHD) 'Assets' view, we can see a list of Installed Software in the 'Asset Details' tab of a particular asset that has software installed. I would like to create a report that creates a list of all software installed on all assets or specific assets, and if there…
Hi, I am looking for a way to have some fields appear as options for clients based on the choices that they have made before in the ticket. For example: if option x is picked fields y and z appear, if option a is picked, fields b and c show up for the client.
We created an automated process to send email to a number of recipients when a ticket is created, however the email is being sent as test instead of an actual ticket. Opened a ticket with WHD support and further checking was informed that our current install version which is the latest does not support such a feature. So,…
Synopsis In the My Tickets and Group Tickets tabs list, provide: * A visual indicator for parent tickets that have child tickets, and child tickets that have parent tickets * A visual indicator for parent tickets that indicates when all child tickets have been closed Such indicators can be icons and/or colors. Discussion…
I figured this was never going to be possible, but with the announcement of NextGen, I'd like to be able to create a connection to Intune to be able update/enrich asset data from registered devices. In our cloud first world Web Help Desk is notably missing any connection options that aren't on-prem based. This is…
When a ticket requires a 3rd party to interact with the ticket for purposes of dealing with their input, or getting them to action a specific element of a ticket, right now, the only method is to mark the ticket visible to client, then uncheck the client from the recipients selection, and then check the CC field and add…
It would be valuable to have a pre-populatable tax field where the default tax rate is automatically calculated for POs. Having the tax rate as a field in the Options»Assets section would make this useful.
Currently, when a new user logs in to WHD using SAML authentication, there is no way to pass common attributes from the IdP to WHD such as first name, last name and email address. I would like to see attribute mapping added to WHD so that when a new WHD user initially logs in, WHD can populate the profile information such…
Displays using Dark Mode automatically change the text color to white for ticket notes within HTML-based emails, however, the blue and yellow note backgrounds remain unaltered. This causes ticket notes to be unreadable while using Dark Mode display options. Can the text styles be updated to either enforce a color of…
Requesting added support to use a Windows account to access the WHD database on MS SQL Server. This would help with removing mixed mode authentication for MS SQL Server for organizations with STIG requirements.
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