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Web Help Desk (WHD) Feature Requests

Recent Discussions

Custom Fields conditonally used
Hi, I am looking for a way to have some fields appear as options for clients based on the choices that they have made before in the ticket. For example: if option x is picked fields y and z appear, if option a is picked, fields b and c show up for the client.
Update CSS/HTML Text Styles for Ticket Notes in Outgoing Emails (Dark Mode Issue)
Displays using Dark Mode automatically change the text color to white for ticket notes within HTML-based emails, however, the blue and yellow note backgrounds remain unaltered. This causes ticket notes to be unreadable while using Dark Mode display options. Can the text styles be updated to either enforce a color of…
Windows account SQL Server authentication support
Requesting added support to use a Windows account to access the WHD database on MS SQL Server. This would help with removing mixed mode authentication for MS SQL Server for organizations with STIG requirements.
Copy / Paste of Images in Clipboard into Ticket Notes and Ticket Text-Box
Hello I would also and once again request the feature to be able to copy/paste images from the clipboard into WHD Text-boxes. Most of all Tech-Notes. As requested in all these other posts: [mention:0cad1f8e20654025b1cedb6679794820:fb5d84b10a5745448a7a45dafc1faa43]…
Allow for multiple WHD tabs in same browser
Hello I would like the ability to have multiple tickets open in the same browser. Currently, this does not work. I am forced to use two to three separate browsers if I want to view and work in multiple tickets at once. Thank you
Copy and Paste Screenshot Into Notes Section
Requesting the ability to copy and paste a screenshot or image into the notes section within the ticket. Attachments are ok but this would be better for a quick detail of the issue without uploading the jpeg and clicking on the attachments. Would be a great feature to have so that the information you need is in one…
HTML view / full format-view in Tickets and Notes
Hello I would like to have the option to switch the ticket-display or view to full HTML or Rich-Text. Basically, have the ticket be displayed as a proper E-Mail. Instead of a broken down text-only view. Same with the notes. For example: there are some Mails that are wholly constructed with images and tables and colors and…
Uploading more than one document at a time to tickets.
Currently WHD only allows for one document at a time to be uploaded at a time, making uploaded multiple documents time consuming. Is it possible to add and/or modify this feature to allow for more than one document to uploaded to tickets at a time?
1. Allow customization of Email Footer on Web Help Desk with Company Logos, images or allow to add attachments . 2. Include the option to edit/customize the Font text on Tech Notes on Web Help Desk as you respond to tickets
Billing Rates for Reporting
We need to be able to pull a report based on the billing rate for each tech. We use this to calculate how much overtime each technician has accumulated in a time period.