We created an automated process to send email to a number of recipients when a ticket is created, however the email is being sent as test instead of an actual ticket. Opened a ticket with WHD support and further checking was informed that our current install version which is the latest does not support such a feature. So, requesting to add this feature to the next revision since our company and HR is in desperate need of one. Thanks.
Ex:
270937 = Ticket number
Open = Status Type
Medium = Priority Type
= Tech's primary e-mail = Room Building xxx = Location = Model number Test - Please ignore = Subject Test - Please ignore = Report 3/5/2026 9:24 am = Date & time Ticket is due = Date & time Ticket is scheduled to be worked on = The same as (backward compatibility) 00 = Work time recorded in Ticket Tech Notes
