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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Reminders for Service Catalog Processes
Reminders for service catalog processes that are incomplete.
Closed/Resolved Comment Notifications
Allow us to turn off comment notifications for comments added to closed/resolved tickets when the setting to reopen the ticket with a comment is turned off.
Manually trigger the sending of report
Actually, you can schedule a report with various possible attributes and choices. It would be nice to have the possibility to trigger the report creation instantly with a button, choosing the people you want to send it to without having to set up the schedule. Something like Trigger report creation --> choose people -->…
Edit the custom fields directly in the incident grid
Actually, you can publish a custom field as a new column in the Incident grid. It would be great in the incident management process to change a custom field directly in the grid, without searching for the field in the details section of a ticket. It would also be great to choose if the custom field should be placed in the…
Ability to report on custom fields
it'd be great to have the ability to select a custom field in a report
Adding missing currency in Purchases Order
Hello, We are currently unable to use the Morrocan currency (Dirham - MAD) as it's doesn't exist in the currency list. May be it would be nice to be able to edit currency list to add missing one ? Or atleast if you could add MAD currency to the list :) Thanks.
Microsoft Surface warranty information lookup
Please can warranty information lookup be implemented for Microsoft Surface devices in the same way it is for Dell laptops. Our entire laptop estate is being migrated over to Microsoft Surface devices, to have the warranty information available within the asset management system would be greatly advantageous for us and the…
system default computer state to be able to be updated and ammended "Asset Staus"
be able to add options in here, particularly returned to manufacturer. we currently only have broken, disposed, duplicate, hold, in repair, lost opperational, replacement, spare, stolen Thanks
Report Module Additions - More Service Catalog supported reporting (custom fields appearing as columns in the reports), Allow all custom field types to be filter-able in reports
Beefing up the Report/Analytics Module with more support for Service Catalog tickets would be very ideal for teams to be not only be able to report on Incidents, but also Service Catalog tickets. We also would find that filtering and reporting on the custom fields within these Service Catalogs would be very useful as well.…
Problem tickets and related child Incident tickets work flows
All child Incidents that get attached to a Problem ticket should automatically be removed from any other queues (eg: the Unassigned queue) and get assigned to the Parent Problem ticket. In addition, when a Problem ticket is closed, it should also automatically close all attached child Incident tickets and input the Problem…