This is feature request that a Site Manager with a Service Task Role be given ability to view the incident tickets for their site or at least have a report showing this which they can view. Thanks
I would love to see an integration with Cisco Meraki in SolarWinds Service Desk for Asset Discovery. Meraki contains a very user-friendly portal that contains all of our network equipment information across our organization all in a single pane of glass.
I came across something that could be usefull, adding a "If Contain" Operator in condition set (For Multipick list only) Instead of only having the choice for Equals and Not Equal. If the person select "If Contain" or "Contain" well we would be able to do more precise conditions. Example: The end user fill the Service…
As SWSD expands beyond IT, one of our departments asked if we could allow an auditor to view the data. While this seems to be technically possible (creating a role with read-only permissions) I'm fairly sure this would require a license, because the user(s) would need back-end access. But since the user(s) would only need…
It would be good if it was possible to integration SWSD with servicenow. E.g SNow incident get sent to a resolver group, which would then automatically create a SWSD incident and any updates on the issue is relayed across both.
I initially raised this on an incident #01507942 but have been advised this is not currently possible. It would be good to modify, remove, or move the default change request fields on the Change forms. I have been asked this by a customer of ours.
To show actual "Comment" from Approver when he/she Declines/Rejects a request for approval. Use Case: When you reject or decline an approval request, the Requester should have the visibility to the reason why the request was declined so they can take the necessary action prior to resubmitting the same request.
Currently, in Change Management, we don't have the ability to email a change request into the system like you can for an incident. Allow the ability to have generic Changes requests and the ability to convert the generic Change request to a Change Catalog item like you can with an incident. Gives us the ability to have 3rd…
Ever since we started using SWSD back in 2014 we have had to track full IT projects within a separate platform called Teamwork Projects. Given all our technicians are in the SWSD platform daily, it would make life so much easier to just have a built-in Projects module to loop in multiple people, tasks, diciplines to…
Similar to the permission granting visibility into an incident when a user is mentioned in the ticket.... If a task is assigned to a an agent user or task user, that should allow them visibility into the entire ticket to view all the details of the incident/service catalog item, giving them visibility into correspondence…
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