Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Need a date stamp variable (e.g. today(), now(), etc)
Need a date stamp variable (e.g. today(), now(), etc) so we could update fields during task assignment or approvals
Allow Service Catalog workflow to update custom fields
It would be great if we could update a custom field upon task completion or approval. This will allow us to capture approval times or time sensitive events during the life cycle of the ticket.
Restricting Emails from creating tickets without blocking the ability to comment.
Hi, I'm enquiring about whether it'd be possible to stop emails from users from creating blank incidents to force them into using the portal and correct service/incident request forms which'll save us time updating and converting the emails into requests we can use for our reporting/statistics. I understand you could block…
Allow All States to Be Re-Ordered
Currently only custom Service Desk states can be re-ordered in the list of states. Default incident states cannot be moved or have any custom states moved on top or below them. I would like to move all states around, placing the most used states at the top of the list for ease of use. The SW Technical Support team informed…
Set/change color of a Category or Subcategory in the Incidents screen
Hi there- feature request: we'd like to be able to set the color of a given Category and Subcategory. I'm told by your online chat that this has been requested before but I didn't find a good match when I searched for that. Thanks- Dave
Add a notification window (Customer feedback Survey)
Add a notification window asking users to confirm their vote for customer satisfaction upon resolution of requests.
Satisfaction Survey on change
I have observed that there is no survey available under 'Change' in the SolarWinds Service Desk. It would be better if there were a survey.
Approved and Decline add comment on Change Request
It would be better if you could view the comments after they approve or decline.
Change Incident Fields Without Reopening Incidents
As an agent with Administrator permissions and manager of a service desk team, it is crucial for me to ensure that my incident reports are as accurate as possible. I would like the ability to change ticket fields without reopening tickets. Reopening tickets is inconvenient for both me and the user (as they receive an email…
Response Templates - Date Variable Request
Response templates are a great addition. Would it be possible to add a {date} variable so that "today's date" was entered into the field? Example Template: "TPS Reports have not been signed and approved as of {date}." Example Template output: "TPS Reports have not been signed and approved as of August 27, 2024."