Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Code view in an incident / incident reply
It would be amazing if there was a great way to make it very easy to format text in an incident or reply. The idea would be to make it look completely different so it doesn't blend it, maybe boxing it out itself. There may be a way to do this, but currently, I don't see a good way.
Service Request - Timed 'Wait' process
It could be helpful to have an option to add a "Wait" in the process in Service Requests. Adding a Wait (x amount of seconds or minutes) before next task or process could be helpful in some scenarios.
More fields on Dashboard: Solutions and Tasks
Solutions widget don't have enough filters Tasks By Assignee only shows Pending tasks. Need to add more filters to show Completed Tasks and all other filters
Bulk Download of Attachments in Service Requests
We’d like to request an enhancement related to Service Request management. While we’re aware that it’s possible to download ticket details in bulk, we’re specifically looking for a way to bulk download the attachments associated with Service Requests. Currently, it seems we would need to manually open each individual…
Live Updates while using Fullscreen Dashboard within SWSD
When putting in fullscreen dashboard, it loses its functionality in live updating. Adding the functionality would remove the limitations it currently has.
Custom Form for Change Catalog
Service Desk gives you the option to create custom forms with custom fields for several different areas, including Changes. However, we are not currently able to apply custom forms to the Change Catalog form via Dynamic Form Rules. This requests is to enable the ability to add custom fields to the Change Catalog form via…
Manufacturer Field Mandatory/Required Customization
Hello it would be nice to have the option to change the manufacturer field to not be mandatory/required
Asset ID Auto Generated Parameter Customization
Hello it would be nice to set parameters on the auto generated asset id, for example length or number of digits, characters used, number of leading zeros
Asset ID Field
The asset id field should have the option to be made required/mandatory field
Ability to separate Allowed and Blocked email submission lists per tenant
We need to be able to allow external email addresses for our HR tenant, but only allow email submissions to out IT Helpdesk from internal addresses. Unfortunately this setting is at the Org level for all tenants: