We asset tag our own chromebooks and add the number into the AssetID field in Gsuite. when it pulls over into solarwinds, it is put into the ChromeOS Annotated Asset ID: field, which does not show up in searches for assets. When doing searches, it appears that the AssetID from Solarwinds is populated with the ChromeOS…
When emails are sent to the Service Desk via the helpdesk address, the system currently includes unnecessary Outlook metadata and full conversation threads in the ticket comments. Scenario 1: If a user sends an email directly to the helpdesk address, SolarWinds Service Desk includes the Outlook header (e.g., “From,”…
I would like to automatically have email signatures stripped when someone is replying via email.
We want to dress up our forms and also try to mimic some of our old forms we are replacing to make things easier for our end users. While its great that these have some default fields, I need to be able to put them in different orders and placement. I get that I can control that on the custom fields based on the order they…
Hello, I believe a decent feature would be the ability to prevent clients from adding comments, via email or web app, when a ticket is in a certain state. For example, if a ticket is in a closed state, the user cannot comment on the ticket which forces them to open a new one.
The ability to assign multiple Service Agents to a Service Request or Incident so that for example if there is a request submitted to Estates that includes IT needs that an Estates service agent and an IT agent to that ticket if you are using ESM
All our solutions are collapsed to where the "View More," option is always visible. Wish there was a global option to have all solutions expanded when you view it. We constantly have to click on view more to view the several pages of instructions for our solutions. It's an extra step for us overtime.
Hello Team, Please note that I am requesting the addition of a description field when selecting multiple tickets for bulk updates. This will allow us to add a description and mark several tickets as resolved at the same time. Thank you. Best regards,
Looking to have an External Notes Field added to Purchase Orders that would show when a PDF of the Purchase Order is created. The current Notes are for internal only, which is great, but would be nice to be able to add notes to a Vendor facing PO.
Currently, our system generates purchase order numbers as simple sequences like 1, 2, 3, which do not align with the standard format required by our vendors. They typically accept formats such as "POxxxxxx" or an alphanumeric combination with a date reference (e.g., "PO20241129"). Could you please review this and confirm…
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