Hi Team, Creating this feature request on behalf of my client. Send automated reminder emails to approvers, including Approve and Decline action buttons for quicker response.
Hi Team, Creating this feature request on behalf of my client. They would like to ability to provide access modifying ticket attribute data, enabling more flexible and accurate ticket management.
Hi Team, Creating this feature request on behalf of my client. They are requesting a feature to implement a post-implementation survey for Change Requests to gather feedback that will help improve user experience and support quality.
Hi Team, Creating this feature request on behalf of my client. They would like to have approvers to be able to view the requestor’s change request under their “My Tasks” list, ensuring the approval action is easily accessible.
Hi Team, Creating this feature request on behalf of my client. They would like a feature where when two approvers are configured and the “Only one approver required” option is enabled, the workflow should proceed immediately after the first approver grants approval, without waiting for the second approver.
Hi Team, Creating this feature request on behalf of my client. They would like to enhance the email notifications sent to both the requester and the agent so that all approved and rejected items, including their associated attributes, are clearly listed in the service request email receipt.
Hi Team, As highlighted in the screenshot below, I would like to request role-based access controls for each ticket tab. Each tab should allow separate, customizable permission settings so access can be managed independently based on user roles. Creating this feature request on behalf of my client.
Please add a user ID field to the core product Users page. I am not looking to create a custom form or field
Under User Profile please create Employee ID field under the Title Field
I would love to see a Time Based Condition in Automations so that we can only have certain automations run on specific days during specific times. This would allow us to have Critical tickets send emails out for afterhours support and not during the work day. Couple of screen shots below for an example. allow automation to…
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