I'm trying to make a report that excludes 1 or 2 specific categories / subcategories, and right now the only way for me to do that is to select every category except the ones I want to exclude. The bigger problem with this is that if we later add categories, I have to remember to add the new categories to this report. It…
Hi SolarWinds Team, I’d like to submit a feature request for Procurement / Purchase Order notifications in SolarWinds Service Desk. Currently, Automation Rules only allow scopes for Incident/Service Request, Change, and Asset, and the Notifications section does not provide options for Procurement events. This makes it…
As I am using SolarWinds Service Desk, I’ve found the platform very effective for managing incidents and service requests. However, one key capability that’s currently missing and would greatly enhance service operations is support for Operational Level Agreements (OLA) and Underpinning Contracts (UC). These features are…
We recently migrated to the ESM platform. And though we appreciate the ability to forward an incident to another provider, we have thousands of legacy incidents that need to be migrated to the newly created providers. Forwarding each incident individually would take a tremendous amount of time. I would also recommend that…
We have solar winds service desk service requests that need tickets to end up in a different category or subcategory during their lifetime. So a case starting out with a more general assignment: Needs to change so a different group of techs can see and act on the ticket: We already handle the updates of "assigned to" and…
We have several custom fields in a ticket that have to be included in response templates. We want to include them as variables to speed up the messages.
The new approval reminders are great, but they don't seem to care about days of the week. A user submitted a ticket mid-day Thursday, and yesterday (Sunday) I got a reminder that this approval had been pending for 3 days. In reality, it had only been about 1.5 business days. So when I came in today (Monday) I had this…
Instead of rebuilding a new custom form with a format that's very similar to an existing custom form, I think it'd be great to have the ability to clone an existing custom form, then we can change it around a little bit. This will cut down a lot of time when trying to create those larger forms and avoid having to manually…
With the changes coming to the maximum length of time certificates can be valid, it would be awesome if there was a way to automate this replacement. While it will still be manageable for the next few years, it will eventually be untenable to do it manually for all the different certificates we have to manage in IT . We've…
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