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SolarWinds Web Help Desk 2026.1 Is Available
We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.1 is now available on the SolarWinds website and through your customer portal. This is a major update to WHD, designed to deliver a modern, intuitive experience while addressing long-standing limitations. This transformation is more than just a facelift;…
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SolarWinds Web Help Desk 12.8.8 Is Available
We’re pleased to announce SolarWinds® Web Help Desk® (WHD ) 12.8.8 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, and security updates. What’s New? * Messaging: admin can disable the banner regarding version updates For more…
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SolarWinds Web Help Desk 12.8.8 Is Available
We’re pleased to announce SolarWinds® Web Help Desk® (WHD ) 12.8.8 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, and security updates. What’s New? * Messaging: admin can disable the banner regarding version updates For more…
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Announcing the release of Web Help Desk 12.8.7 Hot Fix 1
We’re pleased to announce the current release of Web Help Desk 12.8.7 Hot Fix 1 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-7-hotfix-1_release_notes.htm
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Announcing Web Help Desk 12.7.4
We’re excited to announce the general availability of SolarWinds® Web Help Desk® 12.7.4, which includes enhancements to improve security, integrations, and the overall usability of Web Help Desk. This release includes the following capabilities and enhancements: OAuth 2.0 Integration With Gmail You can now use email…
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SolarWinds Web Help Desk 12.8.7 Is Available
We’re pleased to announce that SolarWinds® Web Help Desk® (WHD ) 12.8.7 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, and security updates. What’s New? * Enhancement of the Purchase Order Line-Item functionality in the…
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What We're Working On for WHD (Updated: June 25 2024)
New Features / Enhancements * Parent-Child Ticket Visual Indicators - Linked and Closed * Set password complexity rule Strengthening the Web Help Desk (WHD) Core * Improvements in canned response and CAB modules * Office 365 Oauth 2.0 modern authentication mechanism for outgoing email account configuration * Security fixes…
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SolarWinds Web Help Desk 12.8.6 is Available
We’re pleased to announce that SolarWinds® Web Help Desk® (WHD ) 12.8.6 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, enhancements, and an upgraded Tomcat version. We’re especially excited about some of the features in this…
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Making the Leap: Migrating from Web Help Desk to Service Desk
If you’ve been considering moving to SolarWinds® Service Desk and are currently using Web Help Desk but have hesitated because you don’t want to start from scratch, then I have great news for you. There are two options for importing data. The first is an import via CSV, which is great for specific, smaller data sets. But…
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SolarWinds Web Help Desk 12.8.6 is Available
We’re pleased to announce that SolarWinds® Web Help Desk® (WHD ) 12.8.6 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, enhancements, and an upgraded Tomcat version. We’re especially excited about some of the features in this…
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Announcing the release of Web Help Desk 12.8.5 Hot Fix 3
We’re pleased to announce the current release of Web Help Desk 12.8.5 Hot Fix 3 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-5-hotfix-3_release_notes.htm
