Before we jump into this release, if you are interested in sharing your story on how you’ve been changing the game within your IT department, and how SolarWinds Service Desk has helped; we’d love to spotlight you and your success. Send a message to rj.gazarek@solarwinds.com if you’re interested. I hear he might have some…
Data pull improvements in PowerBI: In June of last year we released our new PowerBI integration to a lot of excitement from you all. Today we’re releasing some improvements to how the connector pulls data from SolarWinds Service Desk, with changes to frequency, incremental data pulls, and now the inclusion of asset data!…
The news is out – THWACKcamp is returning April 17 - 18! This year, we're excited to present our most engaging and informative agenda yet, designed to help you decomplexify IT in your organization. Join @SPSDude and Gretchen Tubon for "You're Only Half-Done: Going Beyond IT," an exclusive workshop session on IT Service…
Asset selection by requestors: Streamlining efficiencies in SolarWinds Service Desk is a hallmark of what we’re always trying to achieve. Now when requestors submit a new incident related to one of their devices, we can populate a list of assets the user owns, allowing them to select the asset their incident is related to.…
Dynamic Approvers ensure the correct approvers are in place. One of the more challenging things to do, in any organization, is to keep your service requests and runbooks up to date with the correct approvers. You are now able to build relationships directly on a user’s profile, so your workflows auto-fill the correct…
We hope everyone is off to a strong New Year. We had a lot of new features and enhancements added in 2023 and we’re not slowing down for 2024. Please watch your emails for our upcoming quarterly customer roadmap webcast that will be held in March. Driving stronger approval collaboration by viewing other approvals in the…
Getting what you’ve paid for and not wasting your budget. SolarWinds Service Desk can serve as your system of record for purchase orders today. When making purchases for your company, purchasers may not receive the full order right away. Now customers can track how many items in an order were received to maintain records…
In the ever-changing ITSM landscape, we are finding it harder and harder to collect the correct information up front or even throughout the incident lifecycle. SolarWinds Service Desk has the flexibility needed to support your constantly evolving needs. Be it new hardware requests, server issues, or network outages,…
Allowing flexibility once incidents and requests are submitted. Flexibility and adaptability are key hallmarks of a strong ITSM team. Once an incident or service request is submitted, it's common for new information to surface that would require updating the information in the ticket. In some cases, even requiring the…
Recently Released Strengthening the ITSM Core Dynamic Approvers Nov 26 Allow back dating of incident creation date August 27 Enterprise Service Management (ESM)/Beyond IT Sep 20 Support multiple service providers in a single tenant Sep 20 Time tracking submission no longer requires commenting Oct 29 Ability to remove call…
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