While in the process of release, some items were found that require us to move the planned release of Phase 1 of Custom Fields Selection of Filtering, Sorting, and Searching and the ability to filter, sort, and search on custom service request custom fields. The release planned for August 25 has been delayed. The new…
Introducing the ability to search custom fields on Service Catalog requests The ability to search, filter, and sort provides powerful ways for your agents to work within SolarWinds Service Desk. We’ve now added custom fields from Service Requests to the search, sort, and filter capabilities. As with all new custom fields…
Expanding our SolarWinds AI to more regions with availability in the EU datacenter. SolarWinds AI has changed the way our customers in the US datacenter work and communicate with their end users and now we are happy to announce that SolarWinds AI is available to our premier plan customers in the EU datacenter. Now our EU…
Manage your automations more easily with filters for automation rules With automation becoming integral to service management workflows, your automation index page can get complex, fast. Not to worry – automation rule filters are here to help you customize your view of automations and navigate them to update and maintain…
Continue to accelerate and align ticket first response and remediation with Response Templates Promote more consistent messages and faster response times through our newly released response templates. Reduce repetitive manual efforts by creating and saving your own customized response templates for use as comments in…
We are excited to announce SolarWinds AI in Service Desk – your agents' new sidekick, with powerful generative AI features helping teams get to better resolutions, faster. AI and other automations have been available in SolarWinds Service Desk for years, helping agents and end-users get to where they need to go to find…
Recently Released Strengthening the ITSM Core * View Other approvers comments in the portal Jan 21 * Enterprise Service Management (ESM)/Beyond IT* Collaboration Phase 1 Feb 4 * Single pane of glass on Tickets for portal users Apr 14 * Convert a service request to incident Jan 21 * Select related asset from portal Feb 18 *…
Map your path to success with the ITSM Maturity Model: When it comes to IT, we know what good looks like and what better practices are. We think it’s time to give our experience and knowledge back to you in the form of insights and actionable plans to improve your ITSM processes. We’ve built an ITSM Maturity framework…
Recently Released * Strengthening the ITSM Core * View Other approvers comments in the portal Jan 21 * Received quantities in purchase order Dec 10 * Improve Search Results Dec 10 * Upgrade Discovery scanner agent with OpenSSL version 3 Jan 21 * Dynamic Approvers Nov 26 * Enterprise Service Management (ESM)/Beyond IT*…
Before we jump into this release, if you are interested in sharing your story on how you’ve been changing the game within your IT department, and how SolarWinds Service Desk has helped; we’d love to spotlight you and your success. Send a message to rj.gazarek@solarwinds.com if you’re interested. I hear he might have some…
It looks like you're new here. Sign in or register to get started.