Recently Released Strengthening the ITSM Core * Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6 * Dark Mode August 17 * Approval Reminders May 18 * Redirect users from VA to the portal to complete ticket creation May 18 * Data Masking* Allow data unmasking in…
We’re excited to announce the August 17 release for SolarWinds® Service Desk, which delivers a more comfortable, manageable, and connected experience for your teams. This release includes the general availability of our top request, Dark Mode, provides managers with granular tools to drive team accountability, and breaks…
We’re excited to announce the July 20 release for SolarWinds® Service Desk, packed with enhancements designed to improve security, streamline workflows, and simplify software management. Here’s a quick rundown of what’s new and how these updates can benefit your organization. Data Masking Enhancements for a More…
Cherwell’s end of life is officially on the horizon, leaving many IT teams weighing their next move. In this video, host Sean Sebring is joined by two experts with firsthand experience—Matt Neigh, a former Cherwell executive, and Michael Clark, a longtime user who’s now a SolarWinds pro. Together, they unpack what made…
We are going to be releasing new functionality on July 20 to our software area that will normalize titles that match on a 100% threshold. This new functionality will make it easier for organizations to see what software is in their environment and take action if needed. Example: Google Chrome with multiple versions will be…
Phase 2 Release of Transition to Amazon Simple Email Services (SES) As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options for customers who authenticate their domains. This change improves email reliability, security, and…
Customized Runbook Fields for Greater Accuracy and Efficiency We're excited to launch an enhancement to the runbooks feature in Service Desk that helps improve resolution and tracking accuracy by allowing customizable fields to be added during runbook creation. These fields will auto-populate with data from the incident if…
The new 360 report released today in Labs in Service Desk provides service management teams with a powerful tool to track and analyze performance metrics, offering valuable insights and actionable recommendations to enhance efficiency and performance. For service managers, the 360 reports offer a clear, data-driven view of…
Make the Most of Your Process Documentation by Generating New Runbooks in Just a Few Clicks We’re excited to announce that our new AI-powered Runbook generation feature, previously launched in labs, is now fully released as part of SolarWinds AI. This feature automates the time-consuming task of turning existing…
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