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DameWare Remote Support (DRS)

DameWare Remote Support (DRS) Feature Requests
Newsroom
Get the latest news about SolarWinds DameWare Remote Support (DRS)

Recent Discussions

Remote support inst error
Hy guys, during installation RS 12.1.0.34 on windows server 2012r2 the following error appears: Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
Dameware Remote Server connection problems
Hello, I just installed the Dameware Remote Central Server on a fresh Windows Server 2012R2. Unfortunately I cannot connect with the admin console and the server is not running properly. In the wizard it just shows me, that the Server is "Not running, connection problems found". But not any detail about it. Firewall is…
Virus detected by McAfee
Hi, When establishing a DameWare Internet Session, was requested to download the Remote Agent Deployment package. McAfee detected it as a virus and immediately deleted it. Please advise. Thanks and regards
updated local to DW 12.1
Just Updated to V12.1 on my Servers and the Client If you start the Agent Update it ends on every Client with an CRC Error 23. If you update the Agent manual the File Drag and Drop still doesent work in the Mini remote Control. Whitout them the Support tool is not really helpfull and it would be nice if someone can fix…
access denied to Win81/Win10 Hyper V virtual machines
Hi, If I want to connect to Windows 81/10 Hyper-V virtual machines, I got the "error 5: access denied"-problem and dameware wants to install the remoteservice, but the remote support service is already installed and started in the virtual machines. For physical PC and Windows 7-Virtual machines it works, but not for…
access denied problem for Windows 81/10 Hyper-V VMs
Hi, If I want to connect to Windows 81/10 Hyper-V virtual machines, I got the "error 5: access denied"-problem and dameware wants to install the remoteservice, but the remote support service is already installed and started in the virtual machines. For physical PC and Windows 7-Virtual machines it works, but not for…
Hyper-V Win81/10 VMs incoming connection access denied - Problem
Hi, if I want to connect to a Hyper-V Win81 oder Win10-virtual machine, I got "error 5 - access denied"-Problem. For Win7 virtual machine and physical PC it works, so it is only a problem of Win81/Win10-VMs. The Dameware Remote Support Service is installed an running in the VMs. What to do?
CJIS Compliance
Is anyone using Dameware in a CJIS compliant environment?
Remote connection kills running application
Having some issues figuring this one issue out. Our County users use a remote connection from Parallels to connect to a particular program through a Terminal Server. When a user has an issue that requires support, remote access from our help desk using DameWare closes that application. This did not occur with our previous…
User Lookup
Hello! Is there a way to look up a user and find what computer they are logged into and then connect for remote access?