The renewal reminder feature in Procurement > Contracts is limited. The Renewal Reminder sends a notification once the counter reaches your reminder date. After the 60 days, and as you get closer to the Due date, the system doesn't send any notifications. It would be nice if the system will keep sending notifications until…
I want the ability to allow our legal department to utilize the Solar Winds Service desk contract creation and tracking. One of the issues that we have run into is the lack of ability to create your own contract types for the drop-down field when one. They are only related to IT contracts which hinders our legal team's…
Hi Has anyone successfully changed the certificate on the Management Console? I have found that these two files regenerates if you remove them Serv-U-DefaultCertificate-Ver.2.crt and Serv-U-DefaultCertificate-Ver.2.key And my problem is the law and customer demands, so is there a way to change them in order install my own…
Ability to build and save custom reports based similar to standard SQL queries. Giving the ability to pull data from a module outside of reports built into SWSD. In order to build these, allow customers to submit a request to SolarWinds with the information they are wanting to pull and the SWSD support team can provide the…
I'm trying to pull in interface description info, break apart into individual components, and load to columns in the custom table. I basically have the following ifDesc string… Down;SITE1-R123-R7-A^192.168.1.10@na!na#na& …and I'm using the following query… SELECT SUBSTRING(InterfaceAlias, 1, CHARINDEX(';', InterfaceAlias))…
I'm trying to pull the "ICMP Status Only Nodes", from the "License Summary Report" via SWQL for part of an alert I'm trying to create. I used the following query in SWQL: SELECT NodeID, Caption, IP_Address, ObjectSubType FROM Orion.Nodes WHERE ObjectSubType = 'ICMP' It comes back with 293. When I go into the console and…
Hello We've hooked up our XIQ Controller as a single node through api.extremecloudiq.com. I have all the data about connected clients, channels, AP names, SSIDs broadcast etc, but is it possible to break this down a little, label APs by site, maybe place them on a floorplan? I went to create a group to contain these child…
I've been reviewing licensing to monitor Azure with SAM. This is with per-node licensing for SHO Essentials. As I understand it, SAM can monitor Azure via the Azure API. Thus my initial thinking was onboarding Azure monitor would consume a single node license and this would return everything possible such as all the Azure…
I am making a ticket template that it would be beneficial to have the ability for the incident requester (who is at task user status) be able to see that others on the ticket are completing their tasks. Is this possible? Obviously I can see the progress, but for this particular ticket type, the requester would benefit from…
Hi Team, Creating this feature request on behalf of my client. They would like to a feature to ensure that approvers’ comments on approved or declined requests are automatically added to the ticket comments section, so that requesters—who cannot view workflow details—can still see the justification or feedback.
Hi Team, Creating this feature request on behalf of my client. Send automated reminder emails to approvers, including Approve and Decline action buttons for quicker response.
Hi Team, Creating this feature request on behalf of my client. They would like to ability to provide access modifying ticket attribute data, enabling more flexible and accurate ticket management.
Hi Team, Creating this feature request on behalf of my client. They are requesting a feature to implement a post-implementation survey for Change Requests to gather feedback that will help improve user experience and support quality.
Hi Team, Creating this feature request on behalf of my client. They would like to have approvers to be able to view the requestor’s change request under their “My Tasks” list, ensuring the approval action is easily accessible.
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