Approval Questions

eccol

Good afternoon! I am building a workflow for approving and denying purchase requests. However, when I enter a comment, it does not get placed anywhere in the Request. How do I add the Approver's comments to the request? Along with that, how to I prevent the approval from auto-resolving the request?

Thanks!

hboyd

The approver's notes will live under the Approval task in the ticket's Process tab:

The approver can also respond back to the approval email chain to give a comment separately from the approval note.

Lastly, you likely want to turn this setting off which would auto-resolve tickets when the process is completed: