I'm a former WHD Tech, new to Service Desk. I'm the Agent, and I'm testing things out for the Requesters before we cut over and am a bit stuck. Can a Requester customize the column view of their "My Tickets" portal list? I see the "Add Filter" tool, but even that can't be saved for future use. Both filters and column customization seem like no-brainer end-user features that make each person's live easier. Are these global settings that need to be turned on somewhere?
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Hello there and thank you for the feature question! You are correct on the functionality of the My Tickets view for Requesters. SWSD provides the "pertinent" information/columns for the user and at this time, is working as designed.
This would also be a fantastic Feature Request, if one has not been opened already for the feature.
Please let me know if I can assist further and thank you again! Michael