THWACK Monthly Mission – January 2025

Get ready to start your engines in the first monthly mission of 2025. In this race to resolve incidents for your organization, we’re following the state of IT Service Management and how every second of your response time counts. Gear up for a month of challenges for your chance to win a Meta Quest 3S. We’ll catch you at the finish line!

JANUARY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Answer each question correctly during the week and you'll be entered for a chance to win the weekly prize.

Answer all 20 questions correctly over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Weekly Prize:

PLEASE NOTE: All mission prizes will be drawn on Monday, February 3, 2025. 

 

MISSION SHORTCUT

Complete the steps below between Monday, January 6, 2025, and Sunday, February 2, 2025, to be entered to win a $100 Amazon Gift Card! 

Shortcut steps:

  • 1.Navigate to the State of ITSM report landing page here.
  • 2.Fill out the form to get your own copy.
  • 3.Download the PDF.
  • 4.According to the report, what are the top 5 key features driving efficiency? Number them 1 - 5.

SUBMIT RESPONSE

MISSION RULES

A new question will open every day (Monday - Friday) starting on January 6, 2025. Once a question has opened, it will remain open until February 2, 2025 at 11:59 p.m. CT.

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Mission Terms & Conditions: US, UK, and Canada | Germany

Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany

THWACK - Symbolize TM, R, and C