The most recent content from our members.
Featured Episode: How to Create an Easy-to-Navigate Employee Portal in SolarWinds Service Desk June 15, 2021 The SolarWinds Service Desk Employee Portal is a one-stop shop for employee service needs. Employees can reach out to the IT team by submitting a ticket or via chat, access contact information they need during…
Featured Episode: How to Configure Dashboards in SolarWinds Service Desk June 22, 2021 Dashboards provide snapshots of data across SolarWinds Service Desk. This can be beneficial for technicians to shape their to-do list, or for managers to understand and share performance metrics with stakeholders. See More Videos
Featured Episode: How to Use IT Asset Data in Your Service Desk January 5, 2021 Building a complete inventory list is only a small part of IT asset management. By integrating ITAM with ITSM, you can use asset data to improve service delivery. In this TTT video, learn how to maximize the value of your asset data within…
Featured Episode: How to Discover Assets From Multiple Sources January 12, 2021 IT asset management starts with identifying and tracking all assets in one place. SolarWinds Service Desk offers versatile Discovery capabilities to keep updated asset records, pulling from multiple sources. Watch this TTT video to learn how to…
Featured Episode: Service Level Agreements (SLAs) September 29, 2020 Service level agreements (SLAs) can help drive accountability and customer satisfaction (CSAT) within IT service management. Watch this video to learn a few best practices for building SLAs within SolarWinds Service Desk. See More Videos
Featured Episode: It’s Easy to Sign Up For Training August 25, 2020 SolarWinds is making it easier than ever to learn about your products. We will always have the THWACK community, documentation, help resources, and videos, but sometimes what you really want is a class. The SolarWinds Academy has been revamped to include…
Featured Episode: The SolarWinds Service Desk Mobile App September 1, 2020 The SolarWinds Service Desk mobile app is made for both requesters and IT personnel. The IT professional can make edits to service requests and incidents from anywhere. The requester can build a new incident, craft a service request, and manage…
Featured Episode: Creating Change Management Templates September 15, 2020 IT change management requires complete data, risk assessment, and consistency. Utilizing change templates and predefined workflows builds consistency and helps make the practice more efficient. Watch this video to learn how to use the change…
Featured Episode: CMDB September 22, 2020 The service desk is full of data that can improve service delivery. Tracking relationships and record history through a configuration management database is a great way to leverage this data. Watch this video to learn more about the visual CMDB in SolarWinds Service Desk and how to…
Featured Episode: Building Automation Rules in SolarWinds Service Desk July 14, 2020 Automation continues to be a major trend in IT. Whether it's a small rule to send all hardware issues to a specific queue or a large rule which routes through several stages, automating as much as possible reduces the chance of human…
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