rodegard

• Activity
• Posts32
• Comments117

Discussions

• 14

  Up
  Display public messages on login screen

  0 views 4 comments 14 points Most recent by rodegard August 2018Web Help Desk (WHD) Feature Requests
• How to create a daily ticket report in WHD

  Answered Closed 1.3K views 17 comments 2 points Most recent by kricker April 2018Web Help Desk (WHD)
• Web Help Desk 12.5.1 Hotfix 1

  Answered Closed 1.3K views 50 comments 0 points Most recent by milan.hulik November 2017Web Help Desk (WHD)
• Any advice on how to setup Apple Push Notifications?

  Question Closed 121 views 0 comments 0 points Most recent by rodegard June 2017Web Help Desk (WHD)
• Group Tickets button criteria

  Answered Closed 113 views 4 comments 0 points Most recent by zkelley June 2017Web Help Desk (WHD)
• Can an Admin account delete a survey response?

  Answered ✓ Closed 170 views 4 comments 1 point Most recent by rodegard March 2017Web Help Desk (WHD)
• Anyone using the Ops Genie / Web Help Desk Integration?

  Answered Closed 197 views 2 comments 0 points Most recent by rodegard March 2017Web Help Desk (WHD)
• Release 12.3 - Inherit Client from Parent Ticket

  Answered ✓ Closed 413 views 5 comments 0 points Most recent by RaviK January 2017Web Help Desk (WHD)
• Release 12.5.0.1257 - Getting failure messages when updating ticket via e-mail

  Answered ✓ Closed 202 views 1 comment 0 points Most recent by rodegard November 2016Web Help Desk (WHD)
• WHD iPhone App Needs Updating

  Answered Closed 163 views 4 comments 0 points Most recent by earle.kelley November 2016Web Help Desk (WHD)
• Did WHD 12.4.2.36 introduce different browser requirements?

  Answered Closed 168 views 6 comments 0 points Most recent by rodegard September 2016Web Help Desk (WHD)
• 3

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  Set priority per ITIL Incident Management guidelines

  0 views 0 comments 3 points Most recent by rodegard August 2016Web Help Desk (WHD) Feature Requests
• Not sure how to setup department custom fields

  Answered ✓ Closed 101 views 1 comment 0 points Most recent by rodegard July 2016Web Help Desk (WHD)
• ThwackCamp 2016

  Question Closed 31 views 0 comments 0 points Most recent by rodegard June 2016Web Help Desk (WHD)
• Question: How to set up WHD Mobile app (securely)

  Answered ✓ Closed 182 views 2 comments 0 points Most recent by rodegard December 2015Web Help Desk (WHD)
• What triggers an e-mail for client ticket resolution?

  Answered Closed 207 views 3 comments 0 points Most recent by rodegard August 2015Web Help Desk (WHD)
• Best Practices for DB Maintenance

  Answered Closed 576 views 5 comments 0 points Most recent by henazo May 2015Web Help Desk (WHD)
• 7

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  Provide an option to add a 3rd party script (widget) to client page

  0 views 0 comments 7 points Most recent by rodegard May 2015Web Help Desk (WHD) Feature Requests
• How to add a script to the WHD login page for a hosted chat service

  Question Closed 89 views 0 comments 0 points Most recent by rodegard April 2015Web Help Desk (WHD)
• 9

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  Allow a tech to change their work schedule

  0 views 1 comment 9 points Most recent by henazo April 2015Web Help Desk (WHD) Feature Requests
• Save and Save & EMail buttons

  Answered Closed 678 views 9 comments 1 point Most recent by billypilgrim March 2015Web Help Desk (WHD)
• How do I change thet status of a ticket on the iPhone app?

  Question Closed 113 views 0 comments 0 points Most recent by rodegard February 2015Web Help Desk (WHD)
• Regular Restarts Needed?

  Answered Closed 154 views 1 comment 0 points Most recent by matt8 February 2015Web Help Desk (WHD)
• Can you change the text in the What's New Widget?

  Answered ✓ Closed 596 views 7 comments 0 points Most recent by rodegard February 2015Web Help Desk (WHD)
• Tracking clients use of WHD

  Question Closed 66 views 0 comments 0 points Most recent by rodegard February 2015Web Help Desk (WHD)
• Can't find a tech permission to change Work Schedule

  Answered Closed 167 views 2 comments 0 points Most recent by rodegard January 2015Web Help Desk (WHD)
• 18

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  Add another tech status - On Call

  1 view 0 comments 18 points Most recent by rodegard December 2014Web Help Desk (WHD) Feature Requests
• 7

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  Tech Assignment Simulator

  0 views 0 comments 7 points Most recent by rodegard November 2014Web Help Desk (WHD) Feature Requests
• Using external report writer(s) with WHD

  Question Closed 44 views 0 comments 0 points Most recent by rodegard October 2014Web Help Desk (WHD)
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