rickstevens · Change & Problem Manager

• Activity
• Posts25
• Comments38

Discussions

• Ticket status no longer available in bulk action

  Answered Closed 373 views 5 comments 0 points Most recent by pabely December 2022Web Help Desk (WHD)
• Is there a way to restrict ticket closure to certain techs or group leaders?

  Answered Closed 297 views 1 comment 0 points Most recent by pabely November 2022Web Help Desk (WHD)
• Task corruption

  Question Closed 246 views 0 comments 0 points Most recent by rickstevens July 2021Web Help Desk (WHD)
• Action rule to update date/time field with current date/time

  Answered Closed 559 views 2 comments 0 points Most recent by fluffy_midnight November 2020Web Help Desk (WHD)
• Reset change approval process for a ticket

  Answered Closed 264 views 1 comment 0 points Most recent by typhoon87 March 2020Web Help Desk (WHD)
• Closed by: Tech name?

  Answered Closed 197 views 3 comments 0 points Most recent by HaydenUp March 2020Web Help Desk (WHD)
• Multiple Ticket Priorities

  Answered Closed 211 views 2 comments 0 points Most recent by rickstevens November 2019Web Help Desk (WHD)
• Webhelpdesk automated check on field values

  Answered Closed 131 views 2 comments 0 points Most recent by rickstevens October 2019Web Help Desk (WHD)
• Action Rule problem

  Question Closed 86 views 0 comments 0 points Most recent by rickstevens September 2019Web Help Desk (WHD)
• Limiting Status Types to specific ticket types

  Answered Closed 153 views 1 comment 0 points Most recent by agr-rd December 2018Web Help Desk (WHD)
• WHD Custom Date/Time fields not selectable for reports

  Question Closed 56 views 0 comments 0 points Most recent by rickstevens August 2018THWACK Community Discussions
• Automatically creating and attaching a child ticket to a parent

  Answered ✓ Closed 438 views 3 comments 0 points Most recent by cyribus August 2018Web Help Desk (WHD)
• Action Rules for Assets?

  Answered Closed 114 views 3 comments 0 points Most recent by fluffy_midnight August 2018Web Help Desk (WHD)
• 17

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  Action Rules for Assets

  1 view 0 comments 17 points Most recent by rickstevens August 2018Web Help Desk (WHD) Feature Requests
• Last Technician Login details

  Answered Closed 299 views 3 comments 0 points Most recent by kricker April 2018Web Help Desk (WHD)
• How to stop techs closing a particular request type

  Answered Closed 94 views 3 comments 0 points Most recent by rickstevens November 2017Web Help Desk (WHD)
• Purchase Order reports/Queries

  Answered Closed 165 views 1 comment 0 points Most recent by kellytice October 2017Web Help Desk (WHD)
• Add an entry into a tech group calendar without creating a ticket

  Answered Closed 115 views 1 comment 0 points Most recent by dans9717 September 2017Web Help Desk (WHD)
• Download more than 100 records to TSV/Excel

  Answered ✓ Closed 844 views 2 comments 1 point Most recent by rickstevens July 2017Web Help Desk (WHD)
• Conflicting Circuit Utilisation data

  Question Closed 60 views 0 comments 0 points Most recent by rickstevens December 2016Network Performance Monitor (NPM)
• Automated Webhelpdesk Query Output

  Answered Closed 303 views 5 comments 0 points Most recent by baileysh October 2016Web Help Desk (WHD)
• Create a WHD action when no update has taken place?

  Question Closed 90 views 0 comments 0 points Most recent by rickstevens July 2016THWACK Community Discussions
• Webhelpdesk dashboard data inaccurate

  Answered Closed 88 views 1 comment 0 points Most recent by billypilgrim July 2016Web Help Desk (WHD)
• WHD Technician Metrics

  Answered Closed 101 views 3 comments 0 points Most recent by rickstevens May 2016Web Help Desk (WHD)
• WebHeldesk Child Asset fields displayed in Parent

  Question Closed 100 views 0 comments 0 points Most recent by rickstevens August 2015Web Help Desk (WHD)