rgrass · Systems Administrator

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• Posts6
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Discussions

• 8

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  merge multiple incidents together simultaneouly

  3 views 3 comments 8 points Most recent by dustabor October 2024SolarWinds Service Desk (SWSD) Feature Requests
• If an incident is in the "Closed" state, is it possible to set that only Administrators can change the state?

  Answered Closed 2 views 1 comment 0 points Most recent by SPSDude April 2024SolarWinds Service Desk (SWSD)
• 4

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  option to have the default assignee be {{Not Set}}

  4 views 0 comments 4 points Most recent by rgrass November 2023SolarWinds Service Desk (SWSD) Feature Requests
• change the default technician to "not set" when an agent submits an incident instead of themselves

  Answered ✓ Closed 60 views 3 comments 0 points Most recent by joeybrown November 2023SolarWinds Service Desk (SWSD)
• Custom Satisfaction Survey Results

  Question Closed 17 views 0 comments 0 points Most recent by rgrass October 2023SolarWinds Service Desk (SWSD)
• 3

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  Widget group by star rating

  0 views 0 comments 3 points Most recent by rgrass October 2023SolarWinds Service Desk (SWSD) Feature Requests