rd98ac — THWACK

Discussions

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Automated emails utilizing the ServiceDesk "AI"

1 view 5 comments 1 point Most recent by rd98ac January 2024SolarWinds Service Desk (SWSD) Feature Requests
34

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Custom task names using fields

20 views 7 comments 34 points Most recent by Boden June 2023SolarWinds Service Desk (SWSD) Feature Requests
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Incident Escalation / De-escalation

0 views 2 comments 10 points Most recent by rd98ac June 2023SolarWinds Service Desk (SWSD) Feature Requests
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Ability to have agent-only messages / notifications

0 views 0 comments 2 points Most recent by rd98ac May 2021SolarWinds Service Desk (SWSD) Feature Requests