rd98ac ✭✭✭✭✭

For a number of privacy reasons we sometimes need to "mute" communications to an end user (comments set to private still sends some forms of notifications -- i.e. resolved, change of assignment etc). 

Crickets?

This will probably be like every other feature request in this system - just put here to keep people quiet with no real impetus to act on them.

Agreed Thibeault -- like any SAAS solution - just put the product out there and hope that people set and forget and not actually add features that people are looking for. Our large rollout of servicedesk is now looking elsewhere to other vendors. We had WebHelpDesk from Samanage and it was better (even though it was over…

This would seem like a very basic request. I am looking for the same thing. Why have a portal with widgets and show ever widget type BUT the one we want.

How are we on this? This is basic functionality for any support team.

This is a duplication of others who have requested the same. It seems like a pretty basic ask for a helpdesk solution!

Really? This is important how?

Tell me about it! This is something that without it is just confusing (would have to also add queue membership as well to make it all-inclusive)

Or ... adjust the settings currently in place to allow reopening of closed or resolved tickets... perhaps the option should be broken down into two -- "Allow reopening of resolved tickets when comment is received" and "Allow reopening of closed tickets with comment is received. We automatically close resolved tickets after…