garciann

• Activity
• Posts25
• Comments36

Discussions

• How is SWSD different from WHD?

  Answered ✓ Closed 2.1K views 15 comments 0 points Most recent by stoopid_it December 2020SolarWinds Service Desk (SWSD)
• How do you delete an attachment in ticket notes?

  Answered ✓ Closed 654 views 4 comments 0 points Most recent by garciann January 2020Web Help Desk (WHD)
• Will Deleting Tech Accounts also delete tickets?

  Answered Closed 519 views 1 comment 0 points Most recent by percyplant January 2020Web Help Desk (WHD)
• Who uses WHD for software asset management?

  Answered Closed 247 views 2 comments 0 points Most recent by fluffy_midnight June 2019Web Help Desk (WHD)
• Who is aware of the new SWSD and is comparing it to WHD?

  Answered Closed 398 views 6 comments 0 points Most recent by garciann June 2019Web Help Desk (WHD)
• Discussion of using WHD for metrics or KPI reporting

  Answered Closed 643 views 4 comments 0 points Most recent by garciann June 2019Web Help Desk (WHD)
• How is the Avg. Open Time calculated?

  Question Closed 124 views 0 comments 0 points Most recent by garciann March 2019Web Help Desk (WHD)
• Service Call response rates

  Answered Closed 162 views 4 comments 0 points Most recent by garciann August 2018Web Help Desk (WHD)
• Issue(s) with the latest WHD update

  Answered Closed 122 views 2 comments 0 points Most recent by fluffy_midnight July 2018Web Help Desk (WHD)
• Is there any software metering feature with WHD?

  Answered Closed 230 views 1 comment 0 points Most recent by fluffy_midnight July 2018Web Help Desk (WHD)
• Issue with creating tickets with a Subject

  Answered Closed 142 views 1 comment 0 points Most recent by goughy July 2018Web Help Desk (WHD)
• Search and sort with WHD asset management?

  Answered ✓ Closed 314 views 3 comments 0 points Most recent by viguy February 2018Web Help Desk (WHD)
• Can you set tech permissions to create reports without giving Admin access?

  Answered ✓ Closed 233 views 3 comments 0 points Most recent by garciann April 2016Web Help Desk (WHD)
• When updating a ticket with notes, will the ticket status always default back to Pending?

  Answered ✓ Closed 192 views 1 comment 0 points Most recent by garciann April 2016Web Help Desk (WHD)
• For those who use the import assets feature in WHD...

  Answered Closed 450 views 2 comments 0 points Most recent by garciann February 2016Web Help Desk (WHD)
• Basic questions on ticket reassignment

  Answered Closed 542 views 3 comments 0 points Most recent by garciann January 2016Web Help Desk (WHD)
• Can Tech Permissions be modified to hide certain Setup menu items?

  Answered Closed 237 views 1 comment 0 points Most recent by kellytice August 2015Web Help Desk (WHD)
• Is there a quick way to wipe the database?

  Answered Closed 118 views 1 comment 0 points Most recent by cjohnsonuk August 2015Web Help Desk (WHD)
• Ever since upgrading WHD to 12.3 (Pt. 2)

  Answered ✓ Closed 96 views 1 comment 0 points Most recent by garciann August 2015Web Help Desk (WHD)
• Ever since upgrading WHD to 12.3 (Pt. 3)

  Answered ✓ Closed 135 views 1 comment 0 points Most recent by garciann August 2015Web Help Desk (WHD)
• Ever since upgrading WHD to 12.3 (Pt. 1)

  Answered ✓ Closed 125 views 2 comments 0 points Most recent by garciann August 2015Web Help Desk (WHD)
• Are two email addresses really needed for WHD?

  Answered Closed 137 views 4 comments 0 points Most recent by matt8 August 2015Web Help Desk (WHD)
• Can Default or Built-In email templates be modified?

  Answered ✓ Closed 189 views 1 comment 0 points Most recent by garciann August 2015Web Help Desk (WHD)
• Is there a way to remove or not display the Location field and associated drop-down menu for locations?

  Answered Closed 700 views 6 comments 0 points Most recent by ahsict June 2015Web Help Desk (WHD)