billypilgrim

• Activity
• Posts14
• Comments99

Discussions

• Location Custom Fields- is there any point to them at all?

  Answered Closed 480 views 4 comments 1 point Most recent by oldenbuk24 February 2019Web Help Desk (WHD)
• 32

  Up
  Scheduled Dates used to trigger reminders rather than just a passive field

  1 view 5 comments 32 points Most recent by jaredsk February 2018Web Help Desk (WHD) Feature Requests
• 6

  Up
  Highlight or group Linked tickets in the dashboard view

  0 views 0 comments 6 points Most recent by billypilgrim May 2016Web Help Desk (WHD) Feature Requests
• Asset Custom Fields question

  Answered Closed 466 views 4 comments 0 points Most recent by billypilgrim August 2015Web Help Desk (WHD)
• 3

  Up
  Asset Status types specific to particular Asset types

  0 views 0 comments 3 points Most recent by billypilgrim June 2015Web Help Desk (WHD) Feature Requests
• 5

  Up
  Add Service Contract Types as an option for Assets

  0 views 0 comments 5 points Most recent by billypilgrim June 2015Web Help Desk (WHD) Feature Requests
• 6

  Up
  FAQs linked to Location Groups or Dept Groups rather than only by individual Locations/ Groups

  0 views 0 comments 6 points Most recent by billypilgrim May 2015Web Help Desk (WHD) Feature Requests
• Edit the default Basic Search fields?

  Answered ✓ Closed 129 views 1 comment 0 points Most recent by FormerMember May 2015Web Help Desk (WHD)
• Scheduled dates- can these be used to send out reminders?

  Answered Closed 270 views 7 comments 0 points Most recent by billypilgrim January 2015Web Help Desk (WHD)
• Reservable Only is checked by default in client portal Assets tab

  Question Closed 135 views 0 comments 0 points Most recent by billypilgrim January 2015Web Help Desk (WHD)
• 8

  Up
  Linked tools associated to asset type in WHD

  0 views 0 comments 8 points Most recent by billypilgrim November 2014Web Help Desk (WHD) Feature Requests
• Hiding linked tickets in WHD

  Question Closed 120 views 0 comments 0 points Most recent by billypilgrim November 2014Web Help Desk (WHD)
• WHD initial set up- Problems with clients logging tickets via portal when the AD account has no first name

  Answered ✓ Closed 124 views 1 comment 0 points Most recent by billypilgrim October 2014Web Help Desk (WHD)
• Escalation notifications

  Question Closed 94 views 0 comments 1 point Most recent by billypilgrim October 2014Web Help Desk (WHD)