allon

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• Posts20
• Comments20

Discussions

• 3

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  document library

  0 views 4 comments 3 points Most recent by josephine_roloff234 October 2022Web Help Desk (WHD) Feature Requests
• How to escalate or send a ticket without changing request type

  Question Closed 128 views 0 comments 0 points Most recent by allon December 2020Web Help Desk (WHD)
• FAQs after archiving request types

  Question Closed 100 views 0 comments 0 points Most recent by allon July 2020Web Help Desk (WHD)
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  Tech who closed ticket gets ticket assigned to them

  1 view 2 comments 1 point Most recent by allon July 2020Web Help Desk (WHD) Feature Requests
• Tracking a closed ticket

  Answered Closed 380 views 6 comments 0 points Most recent by allon June 2020Web Help Desk (WHD)
• 20

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  Assign to Me button

  0 views 1 comment 20 points Most recent by percyplant April 2020Web Help Desk (WHD) Feature Requests
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  Document Manager

  0 views 0 comments 1 point Most recent by allon April 2020Web Help Desk (WHD) Feature Requests
• Ticket Routing

  Answered Closed 155 views 3 comments 0 points Most recent by percyplant January 2020Web Help Desk (WHD)
• WHD Metrics

  Answered Closed 127 views 2 comments 0 points Most recent by allon December 2019Web Help Desk (WHD)
• Elevating Tickets

  Answered Closed 170 views 1 comment 0 points Most recent by j_a_catlin November 2019Web Help Desk (WHD)
• Count time in WHD

  Answered Closed 480 views 2 comments 0 points Most recent by allon October 2019Web Help Desk (WHD)
• Reports

  Answered Closed 96 views 2 comments 0 points Most recent by allon October 2019Web Help Desk (WHD)
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  HTML in Messages Field

  1 view 0 comments 8 points Most recent by allon September 2019Web Help Desk (WHD) Feature Requests
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  Field Validation

  0 views 1 comment 11 points Most recent by cjohnsonuk February 2019Web Help Desk (WHD) Feature Requests
• Validating custom fields

  Question Closed 53 views 0 comments 0 points Most recent by allon February 2019Web Help Desk (WHD)
• How to add custom id in email in action rules.

  Answered ✓ Closed 250 views 4 comments 0 points Most recent by allon October 2018Web Help Desk (WHD)
• Report question regarding tech reports

  Answered Closed 78 views 1 comment 0 points Most recent by cyribus May 2018Web Help Desk (WHD)
• Is there a way to require a document on service request or have it be part of ticket?

  Answered ✓ Closed 228 views 5 comments 0 points Most recent by allon March 2017Web Help Desk (WHD)
• Chrome - email link for clients not working

  Answered Closed 197 views 1 comment 0 points Most recent by bharris01 February 2017Web Help Desk (WHD)
• Can you change secondary phone # to say Mobile #

  Answered ✓ Closed 101 views 2 comments 0 points Most recent by allon January 2017Web Help Desk (WHD)