aaronnixx — THWACK

Discussions

6

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Ability to Define Incident States as "Active" or "Closed"

12 views 1 comment 6 points Most recent by taharris June 29SolarWinds Service Desk (SWSD) Feature Requests
2

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Send a single email when multiple ticket updates are made within a short period of time.

0 views 1 comment 2 points Most recent by kadams June 3SolarWinds Service Desk (SWSD) Feature Requests
13

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Service Desk - Merge Users / User Accounts

32 views 3 comments 13 points Most recent by DigiFox May 4SolarWinds Service Desk (SWSD) Feature Requests
3

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SWSD–DRE: Automatically sync Service Desk assets with DRE devices (create/update/remove)

1 view 0 comments 3 points Most recent by aaronnixx March 9SolarWinds Service Desk (SWSD) Feature Requests
11

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Private comments on Change Requests

10 views 3 comments 11 points Most recent by JDobbsy1987 February 11SolarWinds Service Desk (SWSD) Feature Requests
1

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Limit Character Length of Subject Field

11 views 0 comments 1 point Most recent by aaronnixx November 2025SolarWinds Service Desk (SWSD) Feature Requests
4

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Support for Requester's Mobile Number Variable in Emails

0 views 0 comments 4 points Most recent by aaronnixx September 2025SolarWinds Service Desk (SWSD) Feature Requests
4

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Dark Mode support for the mobile app

0 views 0 comments 4 points Most recent by aaronnixx August 2025SolarWinds Service Desk (SWSD) Feature Requests
6

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Ability to Upload Custom Icons in Portal Designer

0 views 3 comments 6 points Most recent by bgibson August 2025SolarWinds Service Desk (SWSD) Feature Requests
4

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Improve Heatmap Report Color Scaling

0 views 0 comments 4 points Most recent by aaronnixx July 2025SolarWinds Service Desk (SWSD) Feature Requests
2

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Ability to View Status of Export Requests

0 views 0 comments 2 points Most recent by aaronnixx July 2025SolarWinds Service Desk (SWSD) Feature Requests
6

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Bulk Download of Attachments in Service Requests

11 views 0 comments 6 points Most recent by aaronnixx June 2025SolarWinds Service Desk (SWSD) Feature Requests
2

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Enhancement on the Resolution pop-up window

0 views 0 comments 2 points Most recent by aaronnixx May 2025SolarWinds Service Desk (SWSD) Feature Requests
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Use the same catalog item for process integrations but prevent it from looping

0 views 0 comments 1 point Most recent by aaronnixx March 2025SolarWinds Service Desk (SWSD) Feature Requests
3

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Automate an Excel report and export the file to an email on a regular basis

2 views 2 comments 3 points Most recent by Kyle.Wellcome@LHFS.com February 2024SolarWinds Service Desk (SWSD) Feature Requests
1

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Report on Incidents based on @mentions

0 views 0 comments 1 point Most recent by aaronnixx November 2023SolarWinds Service Desk (SWSD) Feature Requests
2

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Report on Incidents based on @mentions

0 views 0 comments 2 points Most recent by aaronnixx November 2023SolarWinds Service Desk (SWSD) Feature Requests
6

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Allow Portal Users to see the Process workflow of their service requests

1 view 1 comment 6 points Most recent by pbrowncurio November 2023SolarWinds Service Desk (SWSD) Feature Requests
9

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Option to remove Call to Action button on emails notifications.

0 views 2 comments 9 points Most recent by claysully June 2023SolarWinds Service Desk (SWSD) Feature Requests
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Set a default value for user-type input fields

1 view 0 comments 4 points Most recent by aaronnixx June 2023SolarWinds Service Desk (SWSD) Feature Requests
6

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Teams Integration - Approve Tasks

3 views 1 comment 6 points Most recent by trstinson May 2023SolarWinds Service Desk (SWSD) Feature Requests
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Incident SLA Breach - Assigned to group (in last moment)

1 view 0 comments 0 points Most recent by aaronnixx May 2023SolarWinds Service Desk (SWSD) Feature Requests
4

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Require approvals from all members of the group

1 view 1 comment 4 points Most recent by davidbrodz March 2023SolarWinds Service Desk (SWSD) Feature Requests
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Prevent users from creating incidents via email, but allow them to add comments

0 views 0 comments 2 points Most recent by aaronnixx February 2023SolarWinds Service Desk (SWSD) Feature Requests
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Add a comment from the main incident screen

0 views 0 comments 2 points Most recent by aaronnixx January 2023SolarWinds Service Desk (SWSD) Feature Requests
11

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Undo approved/declined approvals

0 views 0 comments 11 points Most recent by aaronnixx November 2022SolarWinds Service Desk (SWSD) Feature Requests
3

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Global multi-picklist field on reports filters

2 views 0 comments 3 points Most recent by aaronnixx October 2022SolarWinds Service Desk (SWSD) Feature Requests
2

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Visibility to a date to replace assets

0 views 0 comments 2 points Most recent by aaronnixx October 2022SolarWinds Service Desk (SWSD) Feature Requests
7

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Dashboard Widgets feature requests

1 view 0 comments 7 points Most recent by aaronnixx August 2022SolarWinds Service Desk (SWSD) Feature Requests
5

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Make triggers or conditions based on date-type fields

10 views 2 comments 5 points Most recent by Stonelaughter June 2022SolarWinds Service Desk (SWSD) Feature Requests

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