aaronnixx — THWACK

Discussions

6

Up

Ability to Define Incident States as "Active" or "Closed"

10 views 1 comment 6 points Most recent by taharris June 29SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Send a single email when multiple ticket updates are made within a short period of time.

6 views 1 comment 2 points Most recent by kadams June 3SolarWinds Service Desk (SWSD) Feature Requests
13

Up

Service Desk - Merge Users / User Accounts

33 views 3 comments 13 points Most recent by DigiFox May 4SolarWinds Service Desk (SWSD) Feature Requests
3

Up

SWSD–DRE: Automatically sync Service Desk assets with DRE devices (create/update/remove)

2 views 0 comments 3 points Most recent by aaronnixx March 9SolarWinds Service Desk (SWSD) Feature Requests
11

Up

Private comments on Change Requests

13 views 3 comments 11 points Most recent by JDobbsy1987 February 11SolarWinds Service Desk (SWSD) Feature Requests
1

Up

Limit Character Length of Subject Field

14 views 0 comments 1 point Most recent by aaronnixx November 2025SolarWinds Service Desk (SWSD) Feature Requests
4

Up

Support for Requester's Mobile Number Variable in Emails

1 view 0 comments 4 points Most recent by aaronnixx September 2025SolarWinds Service Desk (SWSD) Feature Requests
4

Up

Dark Mode support for the mobile app

0 views 0 comments 4 points Most recent by aaronnixx August 2025SolarWinds Service Desk (SWSD) Feature Requests
6

Up

Ability to Upload Custom Icons in Portal Designer

8 views 3 comments 6 points Most recent by bgibson August 2025SolarWinds Service Desk (SWSD) Feature Requests
4

Up

Improve Heatmap Report Color Scaling

3 views 0 comments 4 points Most recent by aaronnixx July 2025SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Ability to View Status of Export Requests

3 views 0 comments 2 points Most recent by aaronnixx July 2025SolarWinds Service Desk (SWSD) Feature Requests
6

Up

Bulk Download of Attachments in Service Requests

16 views 0 comments 6 points Most recent by aaronnixx June 2025SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Enhancement on the Resolution pop-up window

1 view 0 comments 2 points Most recent by aaronnixx May 2025SolarWinds Service Desk (SWSD) Feature Requests
1

Up

Use the same catalog item for process integrations but prevent it from looping

1 view 0 comments 1 point Most recent by aaronnixx March 2025SolarWinds Service Desk (SWSD) Feature Requests
3

Up

Automate an Excel report and export the file to an email on a regular basis

2 views 2 comments 3 points Most recent by Kyle.Wellcome@LHFS.com February 2024SolarWinds Service Desk (SWSD) Feature Requests
1

Up

Report on Incidents based on @mentions

0 views 0 comments 1 point Most recent by aaronnixx November 2023SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Report on Incidents based on @mentions

0 views 0 comments 2 points Most recent by aaronnixx November 2023SolarWinds Service Desk (SWSD) Feature Requests
6

Up

Allow Portal Users to see the Process workflow of their service requests

1 view 1 comment 6 points Most recent by pbrowncurio November 2023SolarWinds Service Desk (SWSD) Feature Requests
9

Up

Option to remove Call to Action button on emails notifications.

0 views 2 comments 9 points Most recent by claysully June 2023SolarWinds Service Desk (SWSD) Feature Requests
4

Up

Set a default value for user-type input fields

3 views 0 comments 4 points Most recent by aaronnixx June 2023SolarWinds Service Desk (SWSD) Feature Requests
6

Up

Teams Integration - Approve Tasks

0 views 1 comment 6 points Most recent by trstinson May 2023SolarWinds Service Desk (SWSD) Feature Requests
0

Up

Incident SLA Breach - Assigned to group (in last moment)

0 views 0 comments 0 points Most recent by aaronnixx May 2023SolarWinds Service Desk (SWSD) Feature Requests
4

Up

Require approvals from all members of the group

3 views 1 comment 4 points Most recent by davidbrodz March 2023SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Prevent users from creating incidents via email, but allow them to add comments

1 view 0 comments 2 points Most recent by aaronnixx February 2023SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Add a comment from the main incident screen

4 views 0 comments 2 points Most recent by aaronnixx January 2023SolarWinds Service Desk (SWSD) Feature Requests
11

Up

Undo approved/declined approvals

0 views 0 comments 11 points Most recent by aaronnixx November 2022SolarWinds Service Desk (SWSD) Feature Requests
3

Up

Global multi-picklist field on reports filters

1 view 0 comments 3 points Most recent by aaronnixx October 2022SolarWinds Service Desk (SWSD) Feature Requests
2

Up

Visibility to a date to replace assets

0 views 0 comments 2 points Most recent by aaronnixx October 2022SolarWinds Service Desk (SWSD) Feature Requests
7

Up

Dashboard Widgets feature requests

4 views 0 comments 7 points Most recent by aaronnixx August 2022SolarWinds Service Desk (SWSD) Feature Requests
5

Up

Make triggers or conditions based on date-type fields

10 views 2 comments 5 points Most recent by Stonelaughter June 2022SolarWinds Service Desk (SWSD) Feature Requests

More Discussions