rgnanda

HI, Can you please check which location is configured under options tab for 'Dated Config'? Thanks, Nanda

Hi, Can you try using the variations for pre-login key settings with teh below help? SolarWinds CatTools Nanda

Hi, Normally we are saving the passwords of devices in encrypted format. You can change it by accessing the Passwords tab in Device Information window.(Just double click on the listed device,you will get it) Thanks, Nanda

Hello Stefan, The latest CatTools version 3.10.0 is added variations feature to Dell.Switch.CLI device type. In that you can configure the Pre-login keys and messages under Pre/Post Login tab of variations as in attachment, Please have a try and update me. Thanks, Nanda

Hi, Can you try Juniper.Router device type? Wherever required, use Variations feature to change the commands. If the above is not worked out , you can try the same with Generic.Device type If that is also not worked out please capture the PuTTy log by following below link, then I can check with the existing templates and…

Hi, In our lab environment, I am able to work with the same set-up as you explained. Can you please post me back with Debug log for that device to check? To get Debug Log, In Menu: File->Enable Capture Mode And then run the activity and get the file in Debug folder in the installed location Thanks, Nanda

Hello, Normally CatTools will proceed return. Can you please share the recorded tell net session here as notepad(.txt) file? Thanks, Nanda

Hi, If your device is having the variations options enabled then you can use the Backup Ignore Text option in the variations, By simply putting "<!", you can achieve this. If your device is not having variations, try using Generic.Device type. Thanks, Nanda

Hi, Can you please try variations in Generic device type and use pre-log in commands? Thanks, Nanda

Hi, Why don't you use predefined Backup.Running.Config activity of Cisco devices in CatTools which will allow you to connect via SSH, And the passwords will be saved in encrypted format only. Thanks, Nanda

Hi, If there is an alternate command instead of 'show all', then you can use that one by input in alternate command option in the activity details under options tab. And also you can use variations to change the command for that particular device alone.(Edit the device-->Variations tab-->Use variations-->Additional…

John, I am interested to help you. So what are you trying to do with CatTools. Which activity are you trying to run? How do you set up the device details? And if possible can you please send me the debug log of the device for which the issue is appearing? (Debug log can be found under Debug folder; this can be enabled by…

HI, Are you talking about any particular device type? Thanks, Nanda

Hi, Can you please share the manual PuTTy log of these commands being issued to analyze this issue? Thanks, Nanda

Hi, Can you please mention here what kind of error you are hetting. You can check it info log. And also please check the folder 'MailQueue' that is there any mail and reply me. Tahnks, Nanda

Please get into Variations of that particular device and you can see there are lot of default commands listed on each tab on grey color on the input boxes. Please do check in the box in front of those command and input appropriate commands instead of what is there by default. Or else after check the box just make that…

Hi, Will you be able to get the response for ping in Command Prompt when you are logging in with your credentials(that is without admin rights)? Also check what is the difference on the response of ping command between with admin and without admin rights. Thanks, Nanda

Hi, Just do re-install CatTools on the same location and try. Note: Please take necessary backups even though there won't be any data loss. Thanks, Nanda

Hi, Hope you are using Cisco.MDS.Fibre device type. Can you please post here a screen shot of difference if possible? Thanks, Nanda

Yes, There is a new device type added called 'Cisco.SmallBusiness'. Please have a try on that. Thanks, Nanda

Hi, You can get the full list of devices/vendors supported by CatTools from the below link, http://www.kiwisyslog.com/products/kiwi-cattools/supported-devices.aspx As of now the devices/vendors you are looking for are not supported.But you can ask for support through Solarwinds support portal by following the below URL,…

Hi, As of now there is no provision to create sub groups in devices. Thanks, Nanda

Hi, You can take the backup of you database as well as you can export your activities and devices also to keep your data. There is a simple way to move-follow this, http://knowledgebase.solarwinds.com/kb/questions/71/Move+CatTools+to+another+computer Once moved check all your settings, device details and activities. As…

Hi, Can you please post me back with the diags(debug log and info log) by using the inbuilt omnistacks device type? You can enable debug mode from File menu. As well as you can send us the PuTTy captures for that device by following the below link (if required this can be used for new device type)…

HI, Can you please post back with the compare report(if there is no security violation in sharing) and point me where it's telling changed? Then I can help you to set the ignore text option. Thanks, Nanda

Hi, CatTools is moving the old/previous config files to a predefined folder(By default you can check under ..\Dated Configs). This folder can also be configured in options tab of activities window Mailing options also available in the same tab; And you need to configure mail setup under setup menu->General options Please…

HI, Can you please post back us with the manual PuTTY session log of the command as well as debug log and info log of CatTools(This will be there in "..\CatTools3\Infolog.txt" and under "..\CatTools3\Debug". To get the debug log , enable capture mode under File menu. This will help me to analyse the issue. Or if you have…

Hi, Can you please elaborate your requirement with an example? Thanks, Nanda

Abdul, 1.CatTools edition and version information is displaying at the title bar. 2.You can configure 'Backup.Running.Config' activity to backup the CatTools. 3.Help on CatTools can be found here,http://www.kiwisyslog.com/help/cattools/index.html Thanks, Nanda

Hi, Here I've tested, it's working fine. One doubt I have, Have you started the timer to get the scheduled activity to run? (You can see the trigger next to "Run Now" as "Start timer") Please post back me if you have still problem or you already did that and have issues. Thanks, Nanda