Spartacus

Hi Leonardo, I have a few questions regarding the above session capture: 1) how do we get to the 'ftp>' prompt? Do you log into the APC Management Card first then issue the command 'ftp', or is this session from an FTP client installed on a local system somewhere (e.g. the system where CatTools is installed)? 2) it looks…

Hi Fabio, If you are connecting with: * set the SSH Username and SSH Password fields in the 'Passwords' tab with your SSH credentials. If you are connecting with Telnet: * if your device responds with just a password prompt only; set the VTY Password field in the 'Passwords' tab only. * if your device responds with…

Hi Network_Guru, The messaging system between the CatTools service and CatTools manager (UI) is not designed to be run in a multi-user environment. If this is the way you are using it, you are very likely at somepoint to run into issues with the scheduling and data corruption in the database. I'd recommend you take a look…

If the exact message you are seeing says: LoadScriptFile: Script file not found. (C:\Program Files\CatTools3\Scripts\.txt then the problem is you are trying to load a script with no name ( .txt instead of filename.txt). Have you created a custom script, or are you just using the 'out-the-box' activities and device types?…

Hi Ferry, The HP.Switch.2500 device type script does (as you've found) handle more than just the listed switch series. It was originally written against the 2500 series, however over time its been tweaked to work for many other series HP's (Procurves, etc.)... but not all! The issue you are seeing is probably due to the…

Hi Nigel, If the CatTools service starting on reboot, then the timer should automatically start if you have the option in the Options > Setup > Misc tab selected. If you are trying to verify though by opening the CatTools Manager UI, then this is likely the problem. The timer is always stopped when the CatTools Manager UI…

This sounds very similar to some configurations on the Cisco Wireless LANS. Take a look t the following case and the comments made by f235124 (James) to see if this helps get you running with your CSS. Regards, Steve

Hi Noel, Can you raise a support ticket as we'd need to get the CatTools diagnostics files from you (which for the device debuglog file may have sensitive information in), in order to investigate the issue further. Thanks, Steve

Ignore the 'model' field. This is purely a reference field and you can add whatever you like in there. It doesn't effect the way the script works. The 'hit any key to continue' shold be automatically handled by the script. Just try setting up the device up in CatTools with no username and passwords defined. Leave the stack…

Hi, You should be able to do this via the CatTools API You'd need to create a script similar to the one documented in the Devices class Sample Code and within the 'For each Device in Devices ... Next' loop, replace with Device.AAAPassword = "Your new password" for RADIUS, AAA, or Local authentication; else if you want to…

Hi moedavis1, Are you using the 'Cisco.Firewall.ASA' device type in CatTools? Regards, Steve

Hi chito, What you are doing above in the variations UI is correct and should work fine for your device. After saving your variations, check in the 'Variations' sub folder in the main CatTools install directory for the variations file which CatTools has generated for your device; you should see: COMMAND_DISABLEPAGING = ""…

Could be one of two things: 1) normally a new device .ini file will not appear in the device types list until the application is restarted, but you say you have done that. Maybe try restart the CatTools service too, then the UI manager again. 2) the ID of the devices script may already be in use. Try opening the .ini file…

Hi James, Normally 'login as:' is your SSH username prompt to establish the encrypted connection. I'm guessing that the 'User' and 'Password' prompts are most likely for local device authentication? Can you try configuring the following in CatTools for your WLC device: On the Passwords tab: - Set 'SSH Username:' field to…

Hi Paul, There was an update to the Device.Backup.TFTP activity in 3.7.0 release which fixes a couple of issues specifically with TFTP file backup for Cisco WLC. I think also you may be using the wrong command for TFTP backup. In the Options tab of the Device.Backup.TFTP activity, you should be using config in the 'File to…

Hi dave, Have you tried the latest Cisco.Wireless.LAN script from the CatTools content share? (see the following thread on thwack: ) Regards, Steve

Hi natepud, Did you mean bundled with 'Kiwi Syslog Server', rather than 'CatTools'? If so, you may want to re-post in the Kiwi Syslog Server thwack forum :) Steve

j-c, The Nortel 450's as far as I'm aware only has a Menu Driven interface. The Nortel 470's start in Menu mode, but can switch to a conventional command line (CLI) mode. Try using the Nortel.Switch.NoCLI device type for the 450 and the Nortel.Switch.Ethernet for the 470. If your device only requires a password to…

KMSigma wrote: ... We finally got all the bugs worked out of our Domain Controller group policy so that we are getting all the logins as required. Turns out the DC's weren't didn't have the same membership for everthing, so that's egg on my face an a HUGE apology to the SW Support team for my bull-headed nature. ... Hi…

HI Paul, What messages are you seeing in the CatTools Info Log pane when trying to connect to this device? Regards, Steve

Hi Nigel, What is the current size of your CatTools database file? Regards, Steve

Hi hopenhope, The Nortel.Switch.Ethernet device type in CatTools handles entering enable mode as follows: - Sends enable command to device - If 'Enter Username:' or 'Enter Password:' prompt is received from the device; CatTools will send either: * a) the 'AAA Username' and 'AAA Password' field credentials if you have the…

Hi James, Do you have your ASA configured in CatTools to use the 'Telnet' method, or one of the SSH methods? When the Device.Backup.Running Config activity is run using the Cisco.Firewall.ASA script, the backup will issue different commands to generate the config depending on which connection 'method' you have specified in…

Hi thewizards2k2 CatTools is connecting fine and sending the correct command, however it appears the device is simply not responding back with any command output. Has anything been changed on the device recently (O/S upgrade maybe?) Regards, Steve 

Hi moadil, From the device logs above, it looks like CatTools is not currently negotiating the 'User:' prompt. Can you try the following for me please in the device setup: 1) set the 'Initial login requires username/password' option 2) clear any data you may have entered within ALL fields within the 'Prompts' tab of the…

Hi, There are a couple of options you can deselect within the activity setup to stop reports being attached to emails. 1) To stop the attachment of the summary report (i.e the report that tells you the status of each device), uncheck the 'Attach additional report with sortable columns' option in the activity setup E-mail…

Hi Sridhar, From what we've managed to determine in the past, the Cisco CallManager doesn't support commands such as 'show running-config' (or similar) like Cisco IOS devices. This is why the 'Device.Backup.Running Config' activity in CatTools has not been enabled for this device type. If there is a way of backing up this…

So are you getting an error or something occurring in CatTools when sending this command then? Is it a 'Did not receive echo of [command]' error per chance? Regards, Steve

Hi Will, To fix this issue you need to modify the device .INI file you created. Open the .INI file in a text editor (such as Notepad) and locate the following sections: [item_SSHPassword] #name=SSH Password #default= #required=0 #info="SSH password." [item_SSHUsername] #name=SSH Username #default= #required=0 #info="SSH…

- jjbbiirrdd_73 From your CatTools device debuglog, it is suggesting that the SSH credentials you have entered in CatTools for this device are incorrect. (device response is: '% authorization failed'.) Can you retype your SSH credentials in to the SSH Username and SSH Password fields of the device setup Passwords tab in…