Spartacus

Hi FlavioB, Can you provide me with the following information: 1) What Windows O/S is being used for the system CatTools installed on? 2) Have you set any of the TFTP security options or is everything at the 'out of box' defaults? http://www.kiwisyslog.com/help/cattools/mnu_optionstftpsecurityoptions.htm Regards, Steve

Is CatTools installed on a Windows Server 2008 R2 (or Windows 7) system by chance? Regards, Steve

Hi Bob, Have you tried the workaround J_Dub provided in thread http://thwack.solarwinds.com/message/164905#164905 Steve

Hi Mike, Can you check the HTML report maximum row limit setting in the 'Misc' tab (FILE > OPTIONS > SETUP menu item). By default this should be set to 5000 rows, however you can increase this to a maximum of 50000 rows if you want to. Regards, Steve

Hi dfawley From the logs I can tell that CatTools is sending the password for the first password prompt on your device; however because your device is returning the password prompt a second time, CatTools is most likely interpreting this as an authentication failure and so re-attempts to log in. The Info Log pane (and…

Hi Manny, The problem here is that the device you are using (and this would probably go for most of the device types - if not all in CatTools), if expecting to receive the hostname prompt after sending the 'copy configuration 1.1.1.10 user DWDM overwrite yes' command. Your device however is sending the 'Enter FTP password…

Hi glenthms, CatTools only allows for the storage of one set of credentials for each of the VTY, AAA/local/TACACS and SSH authentication. What you'll need to try do is figure out which set of credentials work with which device, and update the CatTools database accordingly. I have a couple of questions though: 1) Have you…

Strange. This is the first report we have heard of this. Have you raised a support ticket? I'd like to get some diagnostics from you if I could. For reference: by default, CatTools will use show running-config command for the Device.Backup.Running Config activity if you connect to the device using Telnet. If you connect…

Hi Sanky, It looks like your Juniper devices have a username prompt of 'Login:' instead of 'Username:' which CatTools is expecting to find. Try the following for the device setup in CatTools: * Select the device, then click the 'Edit' button. * Click the 'Prompts' tab within the device setup form. * Add the text 'login:'…

Hi, Which Crossbeam device type are you using? The prompt you are seeing occurs when CatTools does not receive one of the expected responses from the device. What prompt do you see after the password is set to the device? Regards, Steve

Greg, The configs are normally stored on disk as text files, therefore you should be able to use a grep tool (for example: "Windows Grep") to search for specific text strings within them. Regards, Steve

Hi joopv, It looks like the issue is occurring during the VRF table parsing. Can you raise a support ticket please. We will need to get the CatTools diagnositcs and also a PuTTY capture of the command 'show ip vrf' from a couple of your 1841 routers. Thanks, Steve

Hi Roberto, CatTools v3.2.19 is quite an old version now and there have been many fixes and new features added since then. Therefore, I'd first recommend downloading the latest release (v3.6.0) http://www.solarwinds.com/downloads/ to trial it on a 'test' system to see if the problems are now resolved. From v3.4.0, we have…

Hi Ian, UDT discovers network routers by querying the ipForwarding bit (=1). It appears from your description that UDT is unable to determine this switch to also be a router either due to possible timeout when we query OID 1.3.6.1.2.1.4.1 or it not responding with 1. You could try download net-snmp library from here:…

Hi Nick, There may be an issue with the Windows Scripting Host on your system. Have a look at the following Kiwi CatTools Knowledge base article: http://www.kiwisyslog.com/kb/error:-automation-error-the-object-invoked-has-disconnected-from-its-clients/ and follow the suggested course of action to resolve. Please note the…

SSP Europe, You may like to try using the Generic.Device (device type) in CatTools which also has the Variations feature implemented. The Variations feature allows you to customize (override) some of the default script variables to better suit your device. Regards, Steve

Hi John, Can you check the following for me please: * The activity is enabled. In the activity list on the Activity pane, you should see a square box next to each activity. Please ensure there is a tick mark in this box next to each activity you want to run to schedule (i.e. click in the box to add a tick mark to enable).…

Hi, CatTools configuration change alerting is only as accurate as the interval set for the backup activity schedule. CatTools does not have any real-time alerting functionality. You may want to look at our NCM product. http://www.solarwinds.com/products/orion/configuration_manager/info.aspx Regards, Steve

srossen When registering CatTools on your new system, you need to enter the registration details from within the licensing email you should have been sent when you purchased CatTools or renewed software maintenance. If you are trying to copy the license details off the original installation from within the Help - Enter…

Hi Jacobss Have a look at the following thwack posting: This may be the same problem you are encountering with negotiating the username. Also, with regards to your question about restoring; have a look at posting by 'dantel' on Fri, May 7 2010 5:28 PM. Regards, Steve

Hi Eric, I guess you are already using the Username: and Password: fields in the device setup form (Passwords tab) for the local device authentication; but try also adding 'cli' to the SSH Username: field and then type anything you like in the SSH Password: field and see if this works. Regards, Steve

Hi, The 'Device.Backup.TFTP' activity is a new activity added to CatTools in version 3.4. It was primarily added to support devices which can only export the configuration (or extended configuration) via TFTP, rather than via the normal 'Device.Backup.Running Config' activity. The HP.Switch.2500 device type doesn't…

Hi JThomsen, You may want to try the Report.Version table activity in CatTools to see whether this returns the information you require. There 'Image' column in this report should show the filename of the flash content. http://www.kiwisyslog.com/help/cattools/act_repversion.htm Alternatively, if its possible to get the…

Hi, The following is an example of how to use the 'SNMP Custom 1' field within the Report.SNMP.System Summary activity, to get the System Serial Number from a Cisco 2950 Switch running IOS v12.1. Within the activity Options tab: 1) Click the tick-box to the left of the 'SNMP Custom 1' field to add a tick to enable the…

Hi keeusa, The HP.Switch.2500 device type in CatTools already has support for an ARP report. (Report.ARP table). Have you tried using this device type with your HP? With regards to the CDP Neighbors report, this currently is unsupported. I'd therefore recommend opening a support ticket and see about getting this added as a…

Hi Thomas, CatTools provides a utility command to increase the wait time (timeout) for a command response: %ctUM: Timeout XX See the on-line help file at: http://www.kiwisyslog.com/help/cattools/act_metactumcommand.htm. In order to use this with your backup TFTP activity, you need to set the activity to use a specified…

A good starting point initially would be to try get it working using the Device Variations facility in CatTools and the Generic.Device device type in CatTools: http://www.kiwisyslog.com/help/cattools/dev_devicevariations.htm Is this fails, then (if you are familiar with VB scripting) you may want to try creating your own…

Hi moadil The Cisco.Router.General device type issues the term len 0 command to disable output paging (i.e. the --more-- prompts which your device is currently stalling on). However from the debug log above, I can tell that your device is responding to the execution of the 'term len 0' command with: Command authorization…

Hi Da_Ghost, I'm afraid using a private key for SSH authentication is not supported in CatTools. Regards, Steve 

Hi sharky1337, I checked the CatTools code and it appears to be an issue relating to the selecting of the activities from your database. Which version of CatTools are you running? Also, can you tell me the current size of the CatTools database please (it should be called KiwiDB-CatTools.kdb and located in the CatTools main…