Web Help Desk - Default Administrator Account

Question

Hey all,

We are trying to clean up our Help Desk and ran into an issue where the Admin that installed and configured the server used their own account as the admin account on installation. This made them the Default Administrator which means we cannot remove their tech account at all.

Is there a way to move the default admin account over to a different user (probably a purpose created help desk local account)?

pabely · Answer

No you cannot, Tech Account ID=1 must remain always, one of your Techs will have to own this record. If there is a problem with the license and the system drops down into single user mode then this user will be the only one available.