Good morning, All -
I'm looking for this type of reporting that doesn't sound like it would be too difficult to get. I reached out to SW Support and they were less than helpful, stating that what I want isn't possible...which surprised me.
A widget would be ideal from the dashboard view. I have created quick edit of what I'm looking for. Having a daily, weekly, and monthly version of this widget would be a huge benefit:
If this is not possible in a widget than I'd settle for a report. I've fumbled through the canned reports and have spent too much time trying to identify the best way to do this and it I just cannot seem to get what I'm looking for and/or the report that is being generated does not match what I can see from the Service Desk Incident screen using assigned to and state filters.
I would appreciate any assistance anyone could provide
Resolved Tickets Widget or Report By User/Agent for Monthly, Weekly, Daily Reporting/Visibility
Parents
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Hi, Thanks for reaching out.
You can achieve this report requirement via Incidents Over Time report template, customize this report as per below screenshot and make changes to timeframe to make it daily, weekly and monthly view. You can also put filters see report on incidents resolved during those timeframes.
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Hi, Thanks for reaching out.
You can achieve this report requirement via Incidents Over Time report template, customize this report as per below screenshot and make changes to timeframe to make it daily, weekly and monthly view. You can also put filters see report on incidents resolved during those timeframes.
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