Where is the send email of every ticket to the SWSD owner?

I somehow turned on a setting in SWSD where it emailed a copy of every ticket received to me. I think it was linked to me being the owner of the Service Desk.

I am now handing over control of the Service Desk to someone new, and even though I have changed him to the new owner, I am still receiving the emails.

Does anyone know where I can change this setting?

Top Replies

michael.clark 3 months ago +2 verified

You probably have this setting in Setup > Global Settings > Service Desk > Categories > Default Notification for All New Incidents. I would check that setting and turn off or change the user.
alexiahejnicki 3 months ago +1 suggested

There are many email settings, but none that I know of to send an email of every ticket created to the SWSD owner. My first thought is to check the Default Assignee and Notifications area under Categories…

Parents

0 alexiahejnicki 3 months ago

There are many email settings, but none that I know of to send an email of every ticket created to the SWSD owner. My first thought is to check the Default Assignee and Notifications area under Categories (Setup > Service Desk > Categories). If you aren't managing ticket assignment through categories, the default notification for all new incident setting might be the email in question.
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel

Reply

0 alexiahejnicki 3 months ago

There are many email settings, but none that I know of to send an email of every ticket created to the SWSD owner. My first thought is to check the Default Assignee and Notifications area under Categories (Setup > Service Desk > Categories). If you aren't managing ticket assignment through categories, the default notification for all new incident setting might be the email in question.
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel

Children

No Data