I'm trying to setup automation to auto assign a ticket to a category based upon keyword(s)
This automation rule is not running when i test it on a ticket.
If there is a better way to do this or any suggestions, appreciated!
I'm trying to setup automation to auto assign a ticket to a category based upon keyword(s)
This automation rule is not running when i test it on a ticket.
If there is a better way to do this or any suggestions, appreciated!
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.