I'm trying to setup automation to auto assign a ticket to a category based upon keyword(s)
This automation rule is not running when i test it on a ticket.
If there is a better way to do this or any suggestions, appreciated!
I'm trying to setup automation to auto assign a ticket to a category based upon keyword(s)
This automation rule is not running when i test it on a ticket.
If there is a better way to do this or any suggestions, appreciated!
Also, I like to use Regex101 website to test my keyword searches. After testing the multiple words and taking the spaces out between the words and |, it works.
Also, I like to use Regex101 website to test my keyword searches. After testing the multiple words and taking the spaces out between the words and |, it works.