I am trying to find a way to allow one service agent user to assign an incident to another service agent user without making them an administrator. Does anyone know how? Thanks.
I am trying to find a way to allow one service agent user to assign an incident to another service agent user without making them an administrator. Does anyone know how? Thanks.
Hi! The role the agent is assigned needs to have "Manage" or "Update" permission for incidents to be able to reassign incidents:
