Service Catalog: resolution code when flow is stopped

Question

Hello,

When we use the Stop Process command in a service catalog flow, or when the flow comes to the end, the ticket is resolved with the resolution code "Done".

Is there a way to edit this code? I would like it to be "Aborted" when an approval is rejected, or "Request Fulfilled" when the last task is closed.

Thanks,

Fabrice

jacob.elkins · Answer

@Fabrice77 I wanted to provide an additional options that has worked for me in the past. What you can do is start by using the Update Record action to set the State to Resolved and then use a process integration to update the Resolution code. Please keep in mind that to use a process integration you will need to generate a json web token. To do so you'll need to navigate to the user list, find your user, and then on the profile page click actions to get to the option to generate the token. 
Once you have the token, you'll navigate to Setup>Integrations>Process integrations. Edit the existing integrations and choose the token option which will allow you to paste in your token.
Once you've done that you can add the process integration from the screenshot below.

SPSDude · Answer

I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request.

thwack.solarwinds.com/.../feature-requests

Fabrice77 · Answer

Hi Daniel,

Thank you.

But I want the ticket to close automatically. I don't want the agents to have to close the ticket manually if, for example, an approval is rejected. In this case they have nothing to do, so closing the ticket manually is just unnecessary work.  What I would like is to be able to select the resolution code, then having the ticket resolved automatically with this pre-selected code.

Thanks,

Fabrice.