How do I set an auto refresh on the incidents list? I don't want to keep hitting the refresh button.
Hi @cmetzler11,
Under Setup - Global Settings - Service Desk Settings, there is a toggle to enable Live view of new incidents. This will make it so you are presented with a refresh option in the index when there are new incidents like you would see in Linkedin, Facebook, etc.
Thanks Joey, looks like I don't have access to that. I may need to have my manger enable that option as it's not in my Settings.
Yeah I should have mentioned that you need to be an admin to turn this feature on. Your manager might not know that we released that feature, so hopefully they turn it on for everyone!
All this does is give a notification that there are new incidents. It'd be nice to have the page auto refresh to actually display new incidents instead of having to click. Other ITSM products do this. Users can set the timeframe for the auto refresh from 30 seconds up to 5 minutes.
I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request.
thwack.solarwinds.com/.../feature-requests
I just added it. Anyone feel free to 'up vote' it. Auto Refresh
Done!
