No warranty info for new HP computers

The Asset Management module always used to contain warranty info, but now nothing shows up for new HP computers. Can this be fixed?

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  • Unfortunately, the issue is not with the SWSD platform. The HP API that was used to pull warranty information, was unexpectedly deprecated by HP. There have been a number of requests by SolarWinds for HP to find a solution. There has been no alternative or ETA offered by HP to date. If possible, I would recommend that you contact your HP rep, to push for a solution.

    Daniel

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  • Unfortunately, the issue is not with the SWSD platform. The HP API that was used to pull warranty information, was unexpectedly deprecated by HP. There have been a number of requests by SolarWinds for HP to find a solution. There has been no alternative or ETA offered by HP to date. If possible, I would recommend that you contact your HP rep, to push for a solution.

    Daniel

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